Onsite Customer Support Specialist (SPS) - GST at PartnerHero – San Pedro Sula

Role Details

Location: San Pedro Sula, Honduras
Work Arrangement: Onsite
Type of Support: Omnichannel (Email, Phone, Chat)
About Us

At Crescendo, we’re redefining customer experience in the AI era. By combining world-class outsourcing expertise with innovative technology, we deliver scalable solutions and always-on support that never sleeps.

But what truly sets us apart is our people. We don’t just connect talent with opportunity—we create an environment where careers grow, ideas thrive, and individuals are empowered to make a real impact every day.

Join us and help shape the future of customer experience.

At Crescendo, we’re looking for motivated individuals to join our Customer Support Teams in San Pedro Sula. This is a role for people who are curious, detail-oriented, and always looking to grow.

You’ll handle a variety of support cases that may include technical troubleshooting, software-related investigations, and customer concerns that require both analytical thinking and genuine empathy.

We value people who are disciplined, self-driven, and capable of working independently while still collaborating effectively with a team.

Depending on your skills and interests, you may be matched with different global partners across multiple industries, giving you exposure to diverse tools, systems, and challenges that help you grow your career.

What You'll Do:

• Deliver a friendly, professional, and positive customer experience across email, chat, and phone
• Troubleshoot and resolve customer issues using available tools, systems, and knowledge resources
• Attend daily check-ins to review priorities and organize your workload
• Manage tasks, schedules, and priorities based on urgency and importance
• Follow established procedures, policies, and communication guidelines
• Research solutions when needed to resolve customer concerns effectively
• Navigate multiple platforms and tools to support customer needs
• Make sound judgment calls when handling varying case types
• Collaborate with teams and share feedback to improve processes and customer experience

• At least 2 years of experience in customer service or a related support role
• Strong English communication skills (spoken and written)
• Must be based in San Pedro Sula
• Strong problem-solving and communication skills
• Comfortable working with technology (web-based tools, computers, smart devices)
• Ability to multitask across multiple systems and platforms
• High level of attention to detail and accountability
• Ability to handle sensitive information with confidentiality
• Reliable, proactive, and capable of working independently

• Competitive base salary
• Generous paid time off
• Comprehensive benefits package (medical, dental, vision – country specific)
• Access to free posture-based fitness sessions from home
• Ongoing training and development opportunities from Crescendo and external partners
• 1-on-1 coaching, mentorship, and continuous feedback
• Opportunities for cross-functional growth and career development
• Be part of a people-first, values-driven organization

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.