Lab Receptionist Full Time Days at East Tennessee Children's Hospital – Knoxville, Tennessee

Position Title: Lab Receptionist Full Time Days

Location: Knoxville, TN

Req ID: JR103048

Job Type: Full time

Posted Date: Posted 6 Days Ago

Description:

BASIC PURPOSE OF THE JOB

Responsible for managing phone calls, greeting and directing the public, obtaining and entering or activating provider lab orders in the EHR and performing administrative tasks to support the phlebotomy supervisor.

REPORTS TO

• Phlebotomy Supervisor

JOB REQUIREMENTS

Supervisory Responsibilities: NO

Minimum Education: High School/GED Required. Healthcare experience preferred.

License/Certification Required: No

Minimum Work Experience: Two years of related experience preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to remain calm in stressful situations
• Ability to communicate effectively with the public, staff, physicians, family members and patients
• Ability to competently use office equipment and computer systems
• Ability to organize multiple tasks with accuracy and attention to detail
• Knowledge of laboratory ordering terminology and test procedures

DUTIES AND RESPONSIBILITIES

• Answer, transfer and direct all incoming calls; Greet, direct and assist the public; Interact in a courteous manner and is responsive to the needs of the public, physicians, staff, patients, and families.
• Obtain and accurately enter/activate provider lab orders in the EHR. Ensure the accuracy of patient orders and demographic information. Audit charts and assist with quality assurance tasks. Effectively train new hires responsible for the reception area during weekends, after hours, or in the absence of the receptionist.
• Maintain charts for special circumstances, including but not limited to neonatal bilirubin orders, problem charts requiring patient/provider notification, and returning patient charts. Schedule specialized lab procedures as required.
• Maintain a professional, considerate, caring, and positive attitude toward patients, families, staff, physicians, and the public.
• Communicate clearly with phlebotomists, providers, and external offices about order issues or test clarifications. Coordinate with the lab and other areas regarding specimen collection.
• Assist phlebotomists during difficult draws or when patient distraction/support is needed. Handle and label specimens with proper identification, collection date, and time, and maintain daily temperature logs.
• Fax results and documentation to providers and departments as requested.
• Maintain professional composure and confidence during stressful situations. Maintain confidentiality of all staff, families, and patients at all times.
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees.
• Maintain working area in an organized and neat manner to ensure efficient workflow within the area. Notify supervisor of office/equipment needs.
• Utilizes hospital resources and time respectfully and accountably.
• Willingly accept any other assignment that may be requested.

PHYSICAL REQUIREMENTS

• Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
• Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required.

Come work where you can make a difference everyday.

About Us:

At Dolly Parton Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time.

• Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible.

• Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission.

• Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths.

• Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.