Referral Coordinator, Communications Center at Rochester Regional Health – ROCHESTER, New York

SUMMARY

Referral Coordinator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and payers throughout the patient’s healthcare experience. Serves as the first point of contact for patients and physicians to coordinate services across the system. Refers to and schedules appointments, registers seminars and classes, navigates patient inquires, and communicates courteously throughout the delivery of care. Aims always for first call resolution. Collaborates with physician offices and clinical departments to coordinate services, prepares patients for their visit, and maintains all of its support processes.

STATUS: Full-Time

LOCATION: Riedman Campus 100 Kings Highway South
Rochester, NY 14617
United States of America

DEPARTMENT: Communication Center

SCHEDULE: Monday - Friday 8:00am - 4:30pm

RESPONSIBILITIES:

• Customer Service. Provide courteous, attentive and prompt service to all those you work with and support

• Collaboration. Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience

• EMR (Electronic Medical Records) utilization. Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries

• Portal management. Enroll and activate patient portal accounts, answer questions and/or resolve any user issues.

• Acts as a key referral liaison to community provider offices, serving as a primary point of contact for private physicians to manage all types of interactions into RRHS.

• Compliance. Ensure your work is compliant with all policies and procedures

MINIUM QULIFICATIONS:

• Two (2) years customer service experience, preferably in a health care setting

• Proficient in use of computers

• Strong customer service skills and the ability to demonstrate compassion and empathy

• Knowledge of medical terminology

• Strong verbal and written communication skills

PREFFERED QUALIFICATIONS:

• Bilingual preferred

• Associates degree preferred

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

LICENSES/CERTIFICATIONS:

• CHAA - Certified Healthcare Access Associate - National Association of Healthcare Access Management (NAHAM)National Association of Healthcare Access Management (NAHAM)National Association of Healthcare Access Management (NAHAM)

PAY RANGE: $18.00 - $23.50

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.