Rental Assistance Specialist at NeighborImpact – Bend, Oregon

Are you passionate about making a difference in your community? Join our team as a Rental Assistance Specialist and play a pivotal role in providing essential support to those in need. With your skills in organization, data management, and communication, you'll be the backbone of our housing initiatives, ensuring that every client and landlord interaction leads to positive outcomes. Embrace the opportunity to work with diverse populations and promote equity in housing. Apply today to become the cornerstone of change!

Location: Bend

Compensation: $23.80/hour (plus $0.50/hour for bilingual Spanish)

Hours: Regular full-time (40 hours/week)

Benefits: 100% premium paid Medical, Dental, Vision and Life Insurance, Agency paid Retirement plan (up to 6%), almost 2 weeks of vacation time accrued in your first year, plus 14 paid Holidays annually, and separate sick leave accrual

Deadline: Open until filled

NeighborImpact Housing Overview

NeighborImpact's Housing program offers crucial assistance to individuals and families in need within Crook, Deschutes, and Jefferson counties, as well as the Confederated Tribes of Warm Springs. The program can provide eviction prevention and deposit assistance, prioritizing applications based on need rather than a first-come, first-served basis.

We value the respect and dignity of all. We aim to create a space that is physically and emotionally safe for all, regardless of race, ethnicity, nationality, religion, gender, gender identity, or sexual orientation.

Overview of Key Duties and Responsibilities:

The Rental Assistance Specialist is a vital, onsite role focused on facilitating housing assistance services. Responsibilities include managing client intake schedules, data entry, effective communication with clients and landlords, document collection for rental payments, and maintenance of payment tracking. Additionally, the specialist will assist with program-related assessments and provide general support. A demonstrated ability to work with diverse populations and a commitment to cultural responsiveness and equity are crucial. This role requires interaction with clients, property owners, partners and the public.

Required:

• High School diploma or GED required
• Required prior to date of hire and throughout employment:

1. Valid driver’s license
2. Proof of current auto insurance
3. Access to reliable transportation
4. Satisfactory criminal background check

Preferred:

• AA or equivalent certification preferred
• Advanced proficiency communicating in Spanish, both speaking and writing preferred
• Intermediate proficiency with computer and phone systems including MS Office programs, email, voicemail and office equipment preferred
• Minimum two years on the job experience in customer service preferred