Veterinary Clinic Success Manager at Snout – Troy, Michigan

🐶 Our mission
At Snout, our mission is to ensure no one ever has to make a healthcare decision for their pet based on the money in their bank account. As a modern financing alternative to traditional pet insurance, Snout wellness plans cover 100% of routine veterinary care like vaccinations, unlimited visits, and other valuable member benefits — designed to be used, not forgotten. We help pet owners prioritize care while removing financial risk for veterinary practices.
🚀 The opportunity
Snout is one of the fastest-growing wellness plan providers in the veterinary space, trusted by clinics across the US. We're on the hunt for a passionate, relationship-focused Veterinary Clinic Success Manager to join our in-person team at our Troy, MI office Monday through Friday.
💻 The role
In this role, you will manage a portfolio of veterinary clinics and help them succeed with Snout from launch into the future. You will work closely with clinic leadership, doctors, and front desk teams to grow wellness plan enrollment by sharing best practices, solving problems, and helping teams stay motivated and aligned. This is a relationship-driven, revenue-impacting role where your ability to influence, coach, and support clinics directly affects how much they grow on Snout.
This role offers experienced veterinary, healthcare, or dental practice managers a chance to pivot into tech while still supporting pets and their people. You'll partner with clinics to solve real problems, build lasting relationships, and be part of a fast-growing team with a mission that matters.
Sound like your kind of adventure? We’d love to meet you!
Snout is committed to building a diverse and inclusive team. We know that great candidates may not check every box — and that’s okay. If you're excited about this role and our mission, we encourage you to apply if you meet at least 50% of qualifications. If you need any accommodations during the application or interview process, please let us know — we’re happy to support you.
🛠 What you’ll do

• Manage and grow a portfolio of clinics
• Coach clinic teams to drive wellness plan adoption
• Share ideas, best practices, and playbooks
• Solve problems that block growth
• Use data to guide conversations
• Communicate and collaborate effectively, both internally and externally
• Uphold and champion company values

💡What we're looking for

• 2+ years as a Practice Manager or General Manager for a veterinary clinic, healthcare or medical practice/clinic, dental clinic, etc.
• Ability to effectively train, teach, and influence teams remotely
• Ability to confidently present and communicate succinctly to stakeholders
• Excellent written and verbal communication skills
• A knack for learning and using new technologies in workflows

🌟 Bonus points for

• Leadership skills, especially as a Practice Manager
• Tolerance for working in a fast-paced technology environment with high ambiguity
• An interest in technology or startups
• Dedication to absorb and uphold company policies and procedures

💖 Why you should join Snout

• A chance to be a part of a mission driven company in the pet industry without having to be in clinic
• Fast growing, venture capital backed technology company focused on improving access to veterinary care
• Ability to have a meaningful impact from Day 1, where your voice and opinion matters
• Unlimited potential to grow in your career, learn and expand your skillsets
• This role is in person Monday to Friday in our Troy, MI office but we offer flexibility for your life needs

❌ Why this role might not be a fit for you

• You cannot work in person or cannot make the daily commute to our Troy, MI office
• You don’t have practice management experience
• A fast-paced, technology and startup environment isn’t appealing to you
• You don’t enjoy working directly with clients, hopping on calls, presenting and teaching others
• Working alone or on small teams doesn’t sound fun to you
• You dislike wearing multiple hats or having a heavy workload
• You can’t handle ambiguity and lack of structure

💸 Compensation

• $55 000 - $75 000 USD base salary + bonus plan

⚕️Benefits

• Day 1 medical/dental/vision benefits
• Flexible time off + 11 Snout calendar holidays
• Paid parental leave