Teller at Coastal Community Federal Credit Union – Galveston, Texas

As a Credit Union Teller, the responsibilities include processing member transitions, and overseeing cash

• Support member engagement by processing teller transactions and making appropriate introductions to member service representatives.
• Complete operational activities while minimizing risks under established policies
• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of credit union procedures and products, as well as partners across the organization
• Receive directions from managers and exercises judgment within defined policies and procedures
• Escalate questions and issues to more experienced roles
• Interact with members and individuals to demonstrate care, build relationships, and complete requested transactions
• Identify information and services to meet members financial needs

Required Qualifications:

• 6+ months of interacting with customer/member experience, or equivalent demonstrated through work experience, or training.

Desired Qualifications:

• Member service focus with experience handling complex transactions across multiple systems
• Ability to educate and connect members to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with members and team members
• Experience working with others on a team to meet member needs
• Cash handling experience
• Ability to follow policies, procedures, and regulations
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues

Job Expectations:

Ability to work on a schedule that may include most Saturdays