Sales Operations Manager at Fullscript – Ottawa, Illinois

Sales Operations Manager

About Fullscript
Were an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.
That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.
We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.
This is your invitation.
Bring your ideas, your grit, and your care for people.Join us and shape the future of care.
This Sales Operations Manager role owns the day-to-day operational backbone of the Sales organization. The focus is on data integrity, reporting, process clarity, and system readiness so Sales, Enablement, and Leadership can operate with confidence and consistency.What you'll do

• Own CRM data quality across accounts, opportunities, and activities, identifying and resolving systemic issues.
• Partner with centralized Data and Revenue Operations teams to design scalable data hygiene processes and recurring audits.
• Maintain and evolve GTM reporting and dashboards to support forecasting, territory planning, and performance reviews.
• Act as the operational point of coordination across Sales, Marketing, Customer Success, Product, Enablement, and RevOps shared services.
• Manage intake and prioritization of GTM operational requests, ensuring clear requirements and follow-through.
• Document and maintain sales processes, workflows, and SOPs that support Enablement and training efforts.
• Identify operational bottlenecks and recommend improvements to sales processes and tooling.
• Support configuration, adoption, and readiness of GTM systems and tools in partnership with RevOps Systems and Enablement.
• Coordinate rollout planning for system changes, releases, and new tooling.

What you bring to the table

• Experience in Sales Operations, GTM Operations, or Commercial Operations within a B2B or SaaS environment
• Advanced ability to interpret complex data sets, identify trends, & translate analysis into clear, actionable recommendations
• Deep understanding of sales motions, buyer behavior, deal mechanics, & revenue drivers across segments
• Ability to design scalable processes that balance speed, control, & seller experience across the revenue lifecycle
• High fluency in CRM platforms, BI tools, spreadsheet modeling, & sales technology ecosystems
• Capability to present insights succinctly to senior leaders, influence decisions, & align stakeholders without authority
• Demonstrated ability to maintain accuracy, consistency, & auditability in high-stakes operational environments
• Proven ability to drive adoption of new processes, tools, & behaviors across sales organizations
• Strong partnership skills, with the ability to navigate competing priorities & drive consensus
• Structured, hypothesis-driven approach to diagnosing issues & designing pragmatic solutions
• Willingness to make decisions with imperfect data, take accountability for outcomes, & iterate quickly

Bonus points if you have

• Experience supporting enterprise or complex sales motions.
• Exposure to RevOps or shared services operating models.
• Experience operating in a scaling organization where processes are still being built.

What we can offer you

• Generous PTO and competitive pay
• Fullscripts RRSP match program for financial health
• Flexible benefits package and workplace wellness program
• Training budget and company-wide learning initiatives
• Discount on Fullscript catalog of products
• Ability to work Wherever You Work Well*

Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office whether thats in-office, at home, or a bit of both Compensation range
The salary range for this role is between $95,000 and $115,000 CAD. Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscripts total rewards package.
Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.
Why Fullscript
Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.
What to Know Before You Apply
Were grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page. Were not able to respond to individual messages about open roles on email or social channels.
Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com.
All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.
Learn More
www.fullscript.com@fullscriptHQ on instagramLets make healthcare whole