UK - Customer Success Manager at Paul Gough Media – Hartlepool, England

Be the reason our clients win.

At Paul Gough Media, we help private physiotherapy clinic owners grow thriving businesses. They’re exceptional clinicians, but marketing, systems, and CRMs? That’s where we come in.

We don’t sell software and disappear.

We onboard.
We guide.
We simplify.
We drive real results.

And we’re looking for a Customer Success Manager who thrives in that space between technology and people.

This isn’t a support role. It’s an ownership role.

You won’t be cold calling.
You won’t be chasing new sales.
Instead, you’ll take brand-new clients from
“I’m not sure how this works…”

to

“Wow. This is changing my business.”

What You’ll Be Responsible For

• Leading structured onboarding Zoom calls for new clients
• Guiding clients through CRM setup, workflows, and marketing activation
• Ensuring websites, lead capture forms, and automations go live correctly
• Managing a portfolio of client accounts post-launch
• Monitoring client engagement and identifying churn risks early
• Delivering proactive check-ins and performance reviews
• Collaborating with Sales and Marketing to improve client outcomes
• Tracking progress and documenting actions within CRM systems

You won’t just manage accounts, you’ll drive outcomes.

Who thrives here?

You likely have 2–4 years in SaaS Customer Success, onboarding, or account management.

You’ve:

• Run live Zoom calls with clients
• Worked inside a CRM (HubSpot, GoHighLevel, Salesforce, etc.)
• Managed multiple accounts at once
• Helped clients actually adopt the systems they paid for

You understand that great Customer Success isn’t reactive, it’s proactive. It’s structured. It’s confident. It’s sometimes holding a client accountable to the plan.

You don’t need to be a developer. But if words like workflows, funnels, automations, integrations, and dashboards feel familiar, you’re in the right territory.
What it feels like to work here

We move fast.
We set high standards.
We care about results.
We give feedback.
We celebrate wins loudly.
We expect ownership.

If you’re someone who enjoys momentum, clear expectations, and being part of a team that’s building something ambitious, you’ll feel at home.

And this role has room to grow. If you prove yourself, there’s a path to Senior CSM or Team Lead.
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Job Details:

• Location: Hartlepool, UK (In-office, Full-time)
• Hours: Monday – Friday, 10:30 AM – 6:30 PM
• Salary: £25,000 - £30,000 (based on experience)

If you’re ready to make an impact in a dynamic, fast-growing company and help clients succeed, we’d love to hear from you. Apply today to join the Paul Gough Media team!