Guest & Volunteer Services Supervisor at Beacon Health System – Kalamazoo, Michigan

Supervises the daily activities of Guest and/or Volunteer services staff.

Responsibilities:

• Determines, coordinates and supervises daily staffing assignments and staffing levels.
• Provides orientation, training, coaching, and mentoring to assigned staff. Assists with performance evaluations and disciplinary actions.
• Assesses quality of services delivered and facilitates staff development programs.
• Ensures staff compliance with departmental and organizational policies, procedures and protocols.

Licensure / Certification / Registration:

• Required Credential(s):
  • None Required.

Education:

• High School diploma equivalency with 1 year of experience OR 2 years of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification and 1 year of experience can be used in lieu of education, if applicable.