IT Technician II (Network) in Delaware, Ohio at Del-Co Water Company Inc

Employee Job Description

AN EQUAL OPPORTUNITY EMPLOYER

Service Focused, Growth Oriented

Del-Co Water is committed to providing a vital resource to the communities we serve. Recognized as a Top Workplace award winner, employees can enjoy competitive compensation and comprehensive benefits, encompassing health, dental, vision, life, and disability insurance. Employees also benefit from a generous annual employer-funded retirement contribution, along with 401(k) and Roth savings options, paid time off, and educational reimbursement opportunities. Del-Co Water offers a supportive environment focused on professional growth and overall well-being.

Position Details

Reports to: Systems Manager

Job Grade: 9 ($30.34 - $37.25)

Classification: Hourly (Non-Exempt); Full-Time

Department: Information Technology

Schedule: M-F 8:00 a.m. – 4:30 p.m.

*Must be able to respond to occasional call outs or work off-shift as needed.

Location: Delaware, OH; Olentangy Campus

Summary of Responsibilities

Responsible for supporting and maintaining Del-Co’s network infrastructure. Works across the organization to install and configure network equipment, troubleshoot issues, and support security, access and documentation. Assists with SCADA-related network issues as needed.

Essential Duties

· Set up and configure network hardware, such as routers, switches, and firewalls.

· Ensure the smooth operation of networks, including performing routine maintenance and updates.

· Diagnose and resolve network problems to minimize downtime.

· Assist individuals and departments with network-related issues and provide guidance on new systems or updates.

· Administer and maintain user accounts, permissions, and access rights across network systems.

· Track network performance to identify potential issues.

· Help implement and maintain network security measures.

· Create and maintain records of network configurations, issues, and solutions.

· Reports data communications problems, anticipated downtime, and resolution to leadership and other stakeholders as required.

· Support and assist with SCADA-related network infrastructure.

· Maintains knowledge of trends, developments, and new technology in data communications.

· Other duties as assigned.

Minimum Qualifications

Any combination of training and work experience which indicates possession of the skills, knowledge, and abilities to perform the job duties successfully.

· High school diploma or GED.

· An associate degree or bachelor’s degree in information technology, networking, or related field is preferred.

· 3 years of experience in providing user service in a technological environment.

· 2 years of experience supporting network infrastructure.

· Working knowledge of network fundamentals.

· Familiarity with network monitoring and troubleshooting tools is preferred.

· Basic understanding of network security principles is preferred.

· Strong written and oral communication abilities.

· Ability to explain difficult concepts to employees with varying knowledge of technology.

· Must be able to perform manual labor and work in adverse weather conditions.

· Valid driver license with an acceptable driving record.

Apply at Delcowater.org/careers

This position description is not to be construed as an exhaustive statement of accountabilities, duties, or responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. Del-Co Water Company reserves the right to modify this job description to reflect changes in essential job duties and qualifications made necessary by changing organizational needs. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions of the position. If you need assistance in the application or hiring process to accommodate a disability, you may request accommodation at any time. A list of physical demands for this position is available at request. In lieu of applying online, applicants may also apply for this position by visiting Del-Co Water at 6658 Olentangy River Rd, Delaware OH, 43015 or calling (740) 548-7746.