Membership Specialist at Lehigh Valley Public Media – BETHLEHEM, Pennsylvania

Reports to: Membership Manager

About Lehigh Valley Public Media

Lehigh Valley Public Media (LVPM) is home to PBS39, WLVR and Lehighvalleynews.com. Our mission is to engage everyone in our community through our public media resources to make the Lehigh Valley better tomorrow than it is today. We are transforming into a trusted community hub that integrates local, original, and community-generated content across TV, digital, and live events.

We have an exciting opportunity for someone to lead our membership area.

This position will

• Provide administrative support to help the development team meet fundraising goals.
• Assists with donor cultivation and stewardship of current and prospective donors.

RESPONSIBILITIES (Tasks):

• Execute donor-centric processes- gift entry, acknowledgement letters and ROI uploads.
• Cultivation work, such as meeting member service needs and coordination of outreach with our Membership Manager.
• Supports the Development team by effectively organizing, planning and managing multiple projects to serve membership/philanthropy team.
• Work with multiple internal/external teams including Finance, MSB, Marketing, and Education on development projects.
• All other duties as assigned.

KEY ACCOUNTABILITIES (Results Ownership):

• Streamline station level gift entry and acknowledgements to ensure donor centric, timely and accurate service to our donors as measured by complaints and total membership retention. (Cultivation and Stewardship)
• Assist with administration of matching gift program to achieve yearly budgeted goal for increased revenue generation.

KEY COMPETENCY COMPONENTS (Behaviors Exhibited):

• SKILLS: (Ability to use knowledge effectively and competently in execution)
• Ability to manage multiple projects and tasks under time pressure in a fast-paced environment.
• Excellent organizational skills and attention to detail.

KNOWLEDGE: (Facts acquired by a person through experience or education)

• Related experience in media or fundraising a plus.

EXPERIENCE: (Work experience, degree attainment, professional certifications)

• Bachelor’s degree preferred.
• Nonprofit development experience.
• Equivalent experience in an associated field will be considered.

TRAITS: (Distinguishing qualities of a person)

• Self-starter attitude and ability to work independently.
• Strong communication skills (interpersonal, writing).

CHARACTERISTICS: (The special trait that makes a person unique)

• Belief in the mission of public media and the services provided to the community.
• Commitment to meeting cultivation and stewardship needs of the development team.

OTHER WORK REQUIREMENTS:

• May be asked to work longer hours and occasional weekends with short notice.
• As you will/may be driving a company vehicle or your own vehicle for company business, a valid driver’s license and a good driving record as determined by a driver’s license background check is required for this position.
• All team members must successfully pass a background check (7 years), FBI fingerprint clearance and PA child clearance.