Lead Consulting Engineer at NetGain Technologies LLC – Lexington, Kentucky

NetGain Technologies is seeking a highly skilled Lead Consulting Engineer to serve as a trusted technical advisor for our managed services clients. This role combines strategic consulting, proactive technology planning, and high-level technical leadership to help clients improve performance, reduce risk, and align their IT environments with best practices.

This is not a ticket-chasing role. We are looking for someone who can step into client environments, assess the bigger picture, build practical roadmaps, guide technical standards, and partner across teams to deliver exceptional service. The right person is equally comfortable advising clients, solving complex technical problems, and helping drive consistency across environments.

• Serve as the lead technical consultant for assigned client accounts
• Conduct onsite and remote client reviews, audits, and technology assessments
• Build strategic IT roadmaps aligned to client business needs, risk reduction, and operational maturity
• Provide budgetary guidance tied to roadmap recommendations and lifecycle planning
• Identify gaps in infrastructure, security, documentation, and best practice alignment
• Support complex technical escalations both remotely and onsite when needed
• Partner with service, projects, and leadership teams to design and implement effective client solutions
• Play a key role in onboarding new clients and establishing strong technical foundations
• Develop, maintain, and improve standards and best practices across assigned accounts
• Ensure client documentation is accurate, complete, and maintained to NetGain standards
• Help clients understand how technology decisions impact their business operations
• Reinforce proper support channels and help drive issues through the NetGain Helpdesk process

• Clients see you as a trusted advisor, not just a technical resource
• Technical standards are implemented consistently across assigned accounts
• Roadmaps are practical, prioritized, and tied to client needs and budgets
• Escalated issues are handled with confidence, urgency, and professionalism
• Documentation is current, accurate, and useful
• New client onboarding is completed on time and within scope
• Assigned clients report high satisfaction and strong confidence in NetGain’s service delivery

• Strong consulting mindset with the ability to connect technical recommendations to business outcomes
• Experience leading client-facing technical discussions with confidence and professionalism
• Deep technical troubleshooting skills across infrastructure, systems, and client environments
• Ability to balance proactive strategic work with reactive technical escalation support
• Strong organizational skills and follow-through on deadlines, deliverables, and documentation
• Excellent communication and collaboration skills across technical and non-technical audiences
• Ability to work independently while partnering effectively with cross-functional teams
• Commitment to standards, best practices, and continuous improvement

• Experience in managed services, consulting services, or client-facing IT engineering roles
• Experience performing technical audits, environment reviews, and roadmap development
• Strong background in infrastructure, systems administration, and technical escalation handling
• Experience supporting multiple clients in a fast-paced service environment preferred

This role is critical to helping NetGain move clients from reactive support to proactive strategy. You will help reduce service disruption, improve client environments, strengthen long-term relationships, and elevate the overall client experience.

At NetGain, professionalism matters. We expect team members to:

• Communicate respectfully and professionally with clients and coworkers
• Take ownership of issues and follow through on solutions
• Support company policies and processes in a positive, constructive manner
• Represent NetGain with professionalism in appearance, conduct, and attitude
• Contribute to a culture of accountability, teamwork, and continuous improvement