Quality Assurance Manager at Corporate Support & Fulfillment LLC – Katy, Texas

Who We Are…

RTIC Outdoors is an outdoor lifestyle brand made for any adventure. We believe that there’s always time for great friends and great outdoor moments–with great gear you can count on. That’s why we engineer high-quality products, like coolers, drinkware, and outdoor gear, that are overbuilt, not overpriced. We push the boundaries of Direct-to-Consumer innovation and work with retailers to offer durable, premium products at the right price. As a leader in quality and value, RTIC Outdoors has become a top choice for outdoor enthusiasts and everyday adventurers alike.

If you have a passion for the outdoors and enjoy a fast-paced environment, this is the place for you. Join our dynamic team, where we value your individuality and encourage you to bring your unique talents to the table. Apply now and together, we'll turn work into an adventure you'll look forward to every day!

What You’ll Be Doing Every Day…

• Oversee and continuously improve existing QA strategies and processes to maintain high product quality standards

• Partner with cross-functional teams, including product management, D2C, and customer service, to ensure quality outcomes align with customer expectations

• Monitor, analyze, and report on QA metrics to evaluate performance and identify opportunities for improvement

• Perform regular audits and reviews of current QA processes to ensure ongoing compliance with industry standards and regulations

• Investigate customer complaints and quality issues, determine root causes, and drive corrective and preventive actions

• Stay informed on industry trends, best practices, and evolving standards in QA and e-commerce operations

• Manage QA inspectors in Asia, review and summarize inspection reports, and communicate findings with suppliers

• Maintain and enhance existing product testing standards for both Direct-to-Consumer (D2C) and Wholesale channels

• Ensure continued compliance with all regulatory and product standards across D2C and Wholesale channels

• Oversee and support QA-related processes at the corporate location

• Coordinate with bulk and custom shop buyers to manage special or non-standard testing requirements

• Oversee factory audits, including compliance and social responsibility audits, for wholesale partners

• Perform additional duties as assigned

What You’ll Need…

• Bachelor’s degree in Business, Engineering or in a relevant field

• 10+ years of experience in QA, with experience overseeing QA and testing protocols in a corporate environment.

• Proven work experience as a QA Manager or QA Auditor

• Strong knowledge of QA methodologies and best practices.

• Experience working in an e-commerce environment is preferred.

• Excellent communication, problem-solving, leadership and interpersonal skills.

• Possess strong presentation, listening, verbal and written communication skills

• Understanding of market dynamics and sound business judgment

• Travel requirements: up to 10%

What We Offer…

• Employee discounts

• Health benefits include medical, dental, vision, and mental health

• Worksite benefits include Hospital Indemnity, Accident, and Critical Illness

• Disability insurance

• Life insurance

• Pet Insurance

• Paid Parental Leave

• Tuition Reimbursement and Professional Development assistance

• Paid holidays

• PTO

• 401(k) with a company match and immediate vesting!

We have built a great business and are in the process of building a great company. RTIC Outdoors, LLC embraces diversity in our workforce and is committed to providing an environment of mutual respect. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. It’s not just about compliance, it’s about who you are and who you want to be.

The US base salary range for this full-time position is $120,000 - $150,000. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.