Breakfast Food & Beverage Supervisor at Lodgeworks – Napa, California

Breakfast Food & Beverage Supervisor | JOB DESCRIPTION

LodgeWorks is actively hiring for a Breakfast Food and Beverage Supervisor

Who we are

LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job overview

The Breakfast Food & Beverage Supervisor is responsible for overseeing the daily operations of the restaurant to ensure seamless service, exceptional guest experiences, and adherence to established standards. This role provides hands-on leadership during service, supports team development and accountability, and maintains efficient floor operations. Reporting directly to the Restaurant General Manager, the F&B Supervisor serves as a positive liaison between the sous chefs and the front-of-house team, fostering clear communication and collaboration to ensure consistent execution, operational excellence, and overall guest satisfaction.

Your day-to-day

• Supervise daily food outlet operations to ensure the successful execution of all standards and completion of daily tasks and assignments.
• Lead and motivate the morning service team, ensuring consistent and exceptional guest experiences.
• Greet customers with a smile and pleasant demeanor.
• Ensure that all personnel and systems function efficiently so that guests' expectations are surpassed.
• Assist in the onboarding and training of team members.
• Promote excellent guest service and handle guest concerns in a prompt and professional manner.
• Ensure that outlets are sanitized, cleaned, stocked and set up correctly at the start of and throughout the shift while adhering to sanitation, safety and alcohol beverage control policies.
• Provide coaching, encouragement and recognition to team members regularly.
• Understand and participate in scheduling of staff, execution of labor management and forecasting.
• Manage and monitor product quality and service and address issues accordingly.
• Assist in monitoring inventory and inventory controls.
• Perform and attend daily stand-up meetings.
• Participate in the recruitment process.
• Maintain regular attendance in compliance with LodgeWorks standards.
• Provide hands-on support to the breakfast team and step into any operational role as needed.
• Oversee and support host stand operations to ensure a smooth guest arrival experience.
• Review and approve adjustments and authorized comped meals in accordance with company policy.
• Ensure adherence to hotel discount policies by all team members, including self.
• Monitor attendance, manage sick calls, and ensure proper shift coverage.
• Maintain regularly touch-base meetings with the Restaurant General Manager and communicate departmental needs in a timely manner.
• Conduct opening and closing cash drawer audits, including accurate counting and reconciliation of funds.
• Maintain and verify the register log daily to ensure accuracy and compliance.
• Monitor, manage, and document meal and rest break compliance to prevent penalties.
• Review and confirm closing paperwork, including shift reports, tip distribution, and service charge totals for accuracy and completeness.
• Oversee and support completion of additional operational tasks as needed to maintain efficiency and guest satisfaction.
• Assist the Restaurant Manager with developing and maintaining Standard Operating Procedures (SOPs).
• Manage staffing levels while staying within budget guidelines.
• Maintain strong floor presence, anticipating guest needs in a fast-paced environment.
• Hold the team accountable to service standards and operational expectations.
• Step in to support service during busy periods, call-offs, or short staffing situations as needed.
• Assist in any other task and duties as requested by management.

Who you are

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• A long-term thinker.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 60 pounds of force occasionally.
• Capable of standing for an entire or shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A plus: Practiced, with six months' related experience in hospitality or a service industry.
• A must: Eager to be part of a great work culture and team.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)
• Referral bonuses
• Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.