Beverage Hostess/Host at FORT HALL CASINO – Fort Hall, Idaho

SUMMARY

The Host/Hostess will provide excellent customer service to customers and serve complimentary beverages to customers. Host/Hostess will provide quality guest service by being efficient, informative, and helpful to guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Regularly cleans and maintains beverage stations, host/hostess areas, and BIB rooms throughout regular shifts.
• Ensures beverage stations are filled and always stocked and communicates with Supervisor for reordering when needed.
• Maintain a positive restaurant culture.
• Anticipates guests needs and responds appropriately with sense of urgency.
• Demonstrates a high degree of approachability to guests.
• Maintains constant awareness of services, promotions, and events offered by the Shoshone-Bannock Casino Hotel.
• Cooperates and communicates with fellow team in all departments.
• Provides prompt and courteous service to the guest in a professional manner and notifies Supervisor of guest feedback.
• Have the ability to determine if a guest has had too much to drink and report issues to Supervisor or Security of needed.
• Follows company safety and security policies and procedures. Reports accidents, injuries, and unsafe conditions.
• Ability to work independently and ask for help when needed.
• Responsible for practicing safe work habits in the performance of the job.
• Greets guests in a friendly manner, smiling and with an upbeat attitude.
• Promotes a clean, safe, and healthy working environment for employees and guests.
• Takes responsibility to know, understand and comply with established company and departmental policies and procedures.
• Maintains constant awareness of services, promotions, and events offered by Shoshone Bannock Casino Hotel.
• Duties and responsibilities will include other activities and areas as needed to carry out position functions.
• Performs related duties as assigned.
• Must comply, complete, and maintain all assigned online training programs before due dates.
• MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS, REPORT, DOCUMENTS., CONVERSATIONS, ETC. A breach of confidentiality will be subject to appropriation disciplinary action, up to including termination from employment.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to provide excellent customer service in a fast-paced environment.
• Able to work in a standing position for long periods of time.
• Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks, including evenings, nights, weekends, holidays, and special events.
• Ability to take direction and effectively work under pressure.
• Strong verbal and written communication skills.
• Ability to read and interpret documents such as safety rules, and procedural manuals.
• Excellent problem-solving abilities.
• Knowledge of food and beverage health and safety initiatives.
• Teamwork and collaboration skills.
• Must be able to work both independently and dependently as a member of a team.
• Willing to attend additional training and education in the proper use of cleaning supplies and restaurant cleaning.
• Time management skills.
• Attention to detail.
• Ability to multi-task.

EDUCATION AND/OR EXPERIENCE

(G4 - G5/S1-3 DOE)

• Highschool diploma or GED required;
• Six (6) months or more experience in food and beverage industry, retail, or similar role;
• Or an equivalent combination of experience or training.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

SAFETY REQUIREMENTS

Safety is a core value at Shoshone-Bannock Casino Hotel. The ability to work safely and prevent personal injury is a key job requirement in every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Employee requires the ability to write routine reports and correspondence. Employee requires the ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply commonsense, understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. Must be able to communicate effectively in person, while on the phone, while using intercom/microphone, and in writing.

CERTIFICATES, LICENSE, AND REGISTRATIONS

• Must be able to pass a background investigation.
• Must be able to pass a drug/alcohol screen.
• Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree, and Certificates) if applicable.
• Must be able to obtain and maintain Food Handlers certification within 90-days of employment.
• Must obtain and maintain TIP’s certification within the first 90 days of employment.
• A driver’s license is not required but preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is regularly required to talk and hear. The employee is also regularly required to stand on a hard surface for long periods of time (minimum 6-10 hours), walk, sit, and use hands and fingers, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb, or balance and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and/or move up to 50-75 pounds. Anything over 50 pounds will require two (2) people to safely lift.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a public work environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of the position, the employee is frequently exposed to moving mechanical parts and fumes, tobacco smoke, or airborne particles. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud.

Discover Amazing Benefits at Shoshone-Bannock Casino Hotel!

We believe in taking care of our team members. Here’s what you’ll enjoy:

Paid Leave and Holidays:

• Generous PTO and vacation days.
• Ceremonial leave for cultural events.
• Paid holidays to spend with loved ones.

Comprehensive Benefits Package:

• Health Insurance: Medical, Dental, Vision, and Prescription.
• Life & Disability: Basic Life, AD&D, Short/Long-Term Disability.
• Telemedicine: Access to virtual healthcare.
• Supplemental Options: FSA, Critical Illness, Accident, Identity Theft Protection, and more.
• Retirement Plans: 401K and ROTH options.

Enrollment Info:

• Open to full-time employees (30+ hours/week) after probation.
• Annual open enrollment period.

Ready to Join Our Team?

Apply now and become a part of the Shoshone-Bannock Casino Hotel family!
Please fill out the attached application and send it to Josephine Tuell at josephine.tuell@shobangaming.com.
Questions? Call 208-238-4800 ext. 3041.