What is the role of a Technical Operations Manager at Jobgether?

The Technical Operations Manager position at Jobgether is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Technical Operations Manager job located?

United States, Other / Non-US, United States

What type of employment is offered for this Technical Operations Manager role?

Full-time or part-time position

What is the expected salary for this Technical Operations Manager job?

Compensation will be discussed during the hiring process.

How can I apply for the Technical Operations Manager position at Jobgether?

You can apply directly through the application link provided.

Technical Operations Manager at Jobgether

Technical Operations Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Operations Manager in the United States.

This role is a critical leadership position responsible for ensuring the seamless delivery of technical services and operational excellence across a distributed environment. The Technical Operations Manager will oversee service delivery, drive process improvements, and coordinate cross-functional teams to meet client expectations and business goals. You will manage day-to-day operations, monitor KPIs, handle incident resolution, and implement strategies that optimize performance, reliability, and customer satisfaction. This role requires strong leadership, problem-solving, and communication skills, along with experience managing offshore teams and complex service delivery environments. You will also contribute to strategic planning, budget management, and continuous improvement initiatives. This is an opportunity to influence operations, enhance service quality, and make a measurable impact on client success and organizational efficiency.

Accountabilities:

Oversee technical service delivery, including IT service desk and VIP support, ensuring high-quality performance and client satisfaction
Monitor KPIs, track progress, and implement process improvements to enhance operational efficiency
Manage critical incidents, coordinate resolution, and communicate effectively with stakeholders for post-incident reviews
Lead project teams, manage budgets, and ensure on-time delivery of service improvement initiatives
Develop and enforce systems, procedures, and methodologies that support seamless service delivery
Analyze internal and third-party processes to optimize service operations and recommend improvements
Recruit, train, mentor, and manage team members to build a high-performing, collaborative environment
Build strong relationships with internal teams and external stakeholders to enable effective dialogue and operational alignment

Requirements:

Bachelors or professional degree in a related field
Minimum of 7 years experience in technical operations, service delivery, or IT service management
Experience managing offshore teams and distributed operations
Deep understanding of service management frameworks (e.g., ITIL) and best practices, including incident, problem, change, and service level management
Strong client relationship management skills, with the ability to understand requirements and maintain satisfaction
Proven leadership capabilities, including team development, delegation, and fostering collaboration
Solid project management skills to plan, organize, and deliver multiple initiatives simultaneously
Strong problem-solving, critical thinking, and decision-making skills
Knowledge of financial management principles for budgeting and cost control in service operations
Familiarity with IT systems, infrastructure, and emerging technologies, with a focus on operational excellence

Benefits:

Competitive salary range: $130,000$150,000 USD annually
Flexible remote or hybrid work environment across multiple U.S. time zones
Comprehensive healthcare coverage including medical, dental, and vision benefits
Retirement savings plan access (401k)
Generous paid time off and company holidays
Professional development and training opportunities
Supportive, inclusive, and collaborative company culture
Opportunities for career growth and advancement within technical operations

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

Technical Operations Manager at Jobgether – United States

Explore Related Opportunities

About This Position

Scan to Apply

Job Location

Frequently asked questions about this position