Program Manager – Electronic Licensing Modernization (ELMo) at 1 Alpha Consulting – Baltimore, Maryland

Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted.

About 1 Alpha Consulting LLC:
At 1 Alpha Consulting LLC, we deliver excellence across a broad range of consulting, staffing, and operation projects – including technology, engineering, administrative support, management consulting, and enrollment services. As a veteran-owned, mission-driven team, we partner with government, nonprofit, and commercial organizations to provide solutions that make a tangible difference in communities through Pennsylvania and beyond.

Our services span staff augmentation, project management, IT consulting, process improvement, outreach opportunities, and business analytics, reflecting our commitment to integrity and measurable results. Every project is guided by our core values; reliability, collaboration, and a passion for enabling clients and communities to succeed.

When you join 1 Alpha Consulting LLC, you become part of a supportive team that values growth, professional development, and meaningful work in fields as diverse as public programs, business operations, and technical innovation. We believe opportunity and impact go hand-in-hand- and we help build both for our clients, employees, and communities.
Job Title: Program Manager – Electronic Licensing Modernization (ELMo)
Location: Baltimore, MD (On-site with some telework permitted)
About the Role:
The Program Manager will support the Maryland Department of Labor’s Electronic Licensing Modernization (ELMo) project, a major IT modernization initiative transforming occupational and professional licensing systems under a new product-centric model. .This role serves as the single point of contact for day-to-day project operations and is accountable for ensuring that the solutions deliver and sustains long-term value beyond the contract term.
Your Impact:
As a Program Manager, you will:

• Lead overall project governance and serve as the primary day-to-day contact for the state regarding IT project operations.
• Oversee and direct all resources provided under the contract, ensuring alignment with state goals, timelines, and quality expectations.
• Develop and maintain agile/iterative project plans aligned with the product roadmap, including scope, schedule, and budget.
• Organize and lead project status meetings and work sessions, and prepare and distribute clear progress reports for executive and stakeholder audiences.
• Identify, manage, and mitigate project risk and issues, escalating and implementing course corrections as needed.
• Create and maintain product artifacts and prioritize feature delivery based on business value and user impact.
• Manage project content including policy documentation, business requirements, technical artifacts, and code repositories.
• Develop and sustain a user research pipeline, create research plans, and translate findings into service maps and ongoing product roadmap updates.
• Build, manage, and refine a prioritized product backlog in the form of user stories, with clear acceptance criteria and sequencing.
• Support agency and project leadership with stakeholder engagement, communications, and feedback collection, analysis, and reporting.
• Foster an agile, iterative culture while holding teams accountable to spring commitments and delivery of working software.
• Use agile diagnostics (e.g., burndown charts, user feedback trends) to detect issues early and guide corrective actions.
• Facilitate core agile ceremonies including daily standups, inceptions, spring planning, reviews/demos, and retrospectives.
• Serve as Scrum Master, proactively identifying and removing blockers related to systems, policies, and staffing.
• Mentor and develop team members to ensure full engagement and meaningful contributions in agile ceremonies and delivery activities.
• Establish a sustainable work pace and collaborative, transparent team environment.
• Monitor schedule, budget compliance, and deliverable quality, ensuring alignment with State standards and contract requirements.
• Lead planning and delivery of working software using agile, iterative methods, including direction and documentation for system design, security, performance, accessibility, and scalability.
• Support acquisition and procurement processes, including defining and reviewing statements of work and vendor deliverables.
• Initiate, create, and deliver presentations to project stakeholders to manage expectations, demonstrate value, foster cross-agency collaboration, and secure or sustain funding.
• Ensure adoption of modern engineering practices such as DevOps, CI/CD, test-driven development, and observability.
• Coach and mentor agency staff, vendors, and peers in modern engineering and agile practices to strengthen long-term internal capabilities.
• Communicate technical decisions, risks, and trade-offs clearly and persuasively to both technical and non-technical stakeholders.

These responsibilities are not meant to be all-inclusive; additional tasks may be assigned.
Minimum Qualifications:

• Bachelor's degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business Data Science, Business/Public Administration, Design, or a related discipline.
• Project Management Professional (PMP) certification from PMI.
• 10+ years of experience in project management.
• 8+ years of managing complex IT development projects similar in scale and complexity to the described statement of work.
• Leadership role on at least three successful projects that include organizational change management components and cross-organizational stakeholder groups.
• 5+ years using PMI’s Project Management Body of Knowledge (PMBOK) methodologies and artifacts.

Standout Qualifications:

• Demonstrated experience delivering major IT modernization or product-centric transformation projects in public-sector environments.
• Strong communication and leadership skills, with the ability to influence and build consensus among agencies, vendors, and internal teams.
• Proven ability to foster an agile, iterative, and user-centric culture while maintaining accountability for outcomes.
• Experience presenting to executive stakeholders and governance bodies, including clear communication of values, risk, and trade-offs.
• Prior experience with occupations/professional licensing, regulator, or case management systems.

Pay Range:
$100,000 - $125,00
Why join us?
At 1 Alpha Consulting LLC, we know people are our greatest asset. You’ll be part of a team that values:

• A supportive, collaborative work environment.
• Professional development and growth opportunities
• Meaningful work that drives positive results for organizations, clients, and communities in fields ranging from technology and management consulting to outreach, engineering, and operations.
• A mission-driven culture built on service, trust, innovation, and measurable impact- regardless of the type of project or client.

Equal Opportunity Employer Statement:
1 Alpha Consulting is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application process or hiring process, contact our Human Resource team at Human-Resource@1alphaconsulting.com.