Navigator | Self-Directed Services at Harry Meyering Center – Mankato, Minnesota

Navigator| CFSS

Harry Meyering Center supports people with developmental and intellectual disabilities in their homes and community.

Harry Meyering Center is seeking individuals with strong customer service experience for the role of Navigator within our Community First Services and Supports (CFSS) program. Navigators serve as the primary point of contact for participants, providing accurate information, gathering demographic details, assisting with scheduling, and securing required assessment materials. The role involves frequent phone communication, coordination with facilitators, and precise data entry. Navigators ensure participants receive the support and guidance necessary to successfully navigate the CFSS Consultation Services.

Schedule: Full-time Monday – Friday, 8:00 am – 4:30 pm
Location: Mankato, MN
Wage: $18.50 per hour
Job Duties and Responsibilities:

• Provide exceptional and professional customer service to all participants.
• Serve as the primary point of contact for individuals seeking CFSS Consultation Services.
• Respond promptly and professionally to phone, email, and in‑person inquiries.
• Guide participants through the application and enrollment process.
• Maintain a thorough understanding of the CFSS Consultation Services program and answer questions accurately.
• Demonstrate integrity and maintain confidentiality at all times.
• Accurately enter demographic and program information into the database.
• Assist with scheduling meetings and coordinating communication with facilitators.
• Maintain current and organized participant records.
• Upload documentation from state systems and ensure accurate distribution to participants, case managers, and FMS/Agency providers.
• Conduct required participant check‑ins and document outcomes.
• Effectively prioritize and manage multiple calls, messages, and tasks.

• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent
• Proven experience in a customer service role
• Healthcare or long-term care experience is preferred
• Exceptional oral communication skills
• Proficiency in Microsoft Word and Excel
• Experience working with a database system
• Ability to work independently and as a team member
  • Preferred qualification of understanding and speaking multiple languages other than English.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must have the ability to regularly kneel, crouch; occasionally required to sit, climb, and balance.
• Must regularly lift and/or move up to 10 pounds; occasionally lift or move 50 pounds.

What are the perks?

• Get paid to train
• Flexible Scheduling
• Helping people live their best lives.
• Overtime pay.
• Referral Bonus Available
• Competitive pay and benefits for full-time employees.

If you have any questions about the opportunities for the Navigator position and joining our team, please feel free to reach out via email: hr@harrymeyeringcenter.org or phone: (507)387-8281
Harry Meyering Center, Inc. is an Equal Opportunity Employer
It is the policy of HMC to afford equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, mental or physical disability, sexual orientation, status with regard to public assistance, or any other characteristic protected by law. This policy applies to all aspects of the application process and employment relationship, including but not limited to hiring, promotion, transfer, demotion, termination, discipline, benefits, and other terms and conditions of employment.