Dental - Front Office Clerk at Walnut Street Community Health Center Inc – Hagerstown, Maryland

The Dental Receptionist works under the supervision of the Dental Center Manager and is responsible for a wide range of tasks in the Dental Center, ensuring patients have a current treatment plan and follows through with financial responsibilities. Assists with scheduling appointments, answering phones, and other office or mobile responsibilities.

• Registers patient into the computer, generates required paperwork for patient visit. Calls to remind them of scheduled visit per center routine.
• Educate and review treatment plan with patients
• Schedule next appointments
• Discuss financial responsibility and collect amounts
• Educate on dental benefits coverage
• Complete EVS on insured patient for dental histories
• Tracks and follows up on unscheduled dental treatments
• Submit pre-authorizations
• Patient outreach
• Assist call center representatives with dental concerns for patient scheduling
• Scanning, filing of treatment plan, referrals to specialists, release of information requests, follow-up on in-house referral box and referral tracking logs
• Reviews required document on EDR database to ensure all forms are up to date
• Assists with the daily operations of Healthy Smiles in Motion when scheduled
• Other duties as assigned

Generous benefits, including accrued paid time off, 7 paid holidays, 1 Anniversary Award (after first year). Eligible for health care, vision and dental benefits (employee, parent and child, employee and spouse, or family options). Company provided Life and AD&D Insurance. Company paid Long Term Disability, Employee Assistance Program, 403(b) plan with company match and additional voluntary benefits including cancer, hospital, accident coverage, and more.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must possess excellent communication skills and interpersonal skills to greet patients and visitors in person and/or over the phone.
• Must be proficient in reading and writing English to update patient information/forms, accurately communicate phone messages as well as route them.
• Ability to foster a positive work environment.
• Excellent computer skills.
• Ability to make appointments, answer phones and questions, contact patients for follow-up.
• Provide positive attitude and behavior.

Minimum Qualifications:

• Bi-lingual in English and Spanish (preferred)
• Ability to relate to culturally diverse patients and community.
• High School diploma or equivalent.
• CPR certification

WORKING CONDITIONS:

• Dental/Clinical environment; Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV.
• Conduct background check, fingerprints for services rendered on school premises
• Mobile Dentistry – Working conditions include hot and cold weather, school grounds.
• May be asked to lift about 25 pounds.
• This position could require prolonged periods of sedentary, standing, and/or walking for more than (8) hours per day.