Sales Operations Analyst at Kastle Systems – New York, New York

Join the leader in providing smarter solutions for a safer world.

At Kastle, we are a leader in providing Premier Property Technology Solutions. We protect commercial real estate, multi-family residential spaces, global enterprises, educational institutions, critical government facilities, life-science labs, and much more! For over 50 years, Kastle has provided safety to tens of thousands of businesses who use our state-of-the-art access control, video surveillance, visitor management and identify management technology solutions to enable a smarter built environment.

What makes us exceptional is our focus on Security as Software-As-A-Service (SAAS). We have built our company on the belief that the most effective approach is a complete one: because we engineer, install, monitor, and maintain your system, we are invested in its end-to-end performance. Learn more about who we are, and what we offer here: Kastle Products & Services

As a key member of the Revenue Operations team, you will drive insights, optimize operations, and support strategies that enhance the efficiency of our Go-To-Market (GTM) teams. This role offers a unique opportunity to gain exposure to business operations and sales strategy. As a Sales Operations Analyst, you will work closely with the sales team to improve workflows, manage systems, and provide data-driven recommendations that drive performance.

• Generate and analyze weekly and quarterly sales reports to inform business decisions.
• Provide data-driven insights to support sales planning and performance tracking.
• Identify and implement process improvements to enhance efficiency and visibility.
• Optimize and manage Dynamics365 CRM and other sales tools.
• Track and analyze sales performance metrics to identify best practices.

• Collect, analyze, and interpret sales data to provide actionable insights.
• Create and maintain sales performance reports with key metrics and recommendations.
• Track and measure KPIs to assess sales effectiveness and support leadership decisions.
• Provide ad-hoc research for executive reports and strategic planning.

• Identify inefficiencies in sales processes and implement automation or optimization solutions.
• Audit and manage data accuracy in sales systems to ensure reliable reporting.
• Collaborate with cross-functional teams to streamline operations and enhance system functionality.

• Support expansion initiatives and strategic growth projects.
• Assist in the ongoing development of Dynamics365 and other systems to enhance usability.
• Partner with Product and Marketing teams to generate sales reports and materials.
• Maintain target lists, track progress, and provide updates to leadership

• 2+ years of experience in sales operations, consulting, or a startup environment.
• Strong analytical skills with the ability to structure solutions and drive decision-making.
• Proficiency in Excel; experience with PowerBI, SQL is a plus.
• Experience with Dynamics365 or other CRM tools.
• Strong communication and stakeholder management
• Proven ability to identify inefficiencies and implement process improvements.
• Comfortable working in a fast-paced and dynamic environment with shifting priorities.

• Previous experience in Sales Operations, Revenue Operations, or GTM Strategy.
• Strong academic background, preferably with a degree in Business, Finance, Economics, or a related field.