E-COMMERCE ASSOCIATE at MATTEO LLC – Los Angeles, California

• Assist customers with purchases at Showroom and Outlet store locations.
• Finalize transactions with Shopify POS devices.
• Must familiarize themselves with our entire inventory, including fabrics, colors, products, sizes.
• Communicate and follow up with customers via our Customer Relationship Management platform (Gorgias), email, and phone.
• Maintain a clean and orderly environment in the store and at their work station.
• Organize fabric swatches program to provide customers with the appropriate samples.
• Eager to work on site and actively engage with customers and other team members.
• Locate and ship store products for online orders.
• Conduct cycle counts and update inventory on our Shopify account as needed.
• Must be able to provide support to additional departments (e.g. assisting during our quarterly inventory counts or with light administrative work).
• Handle in-store and online returns and exchanges per company policy.
• Resolve shipping issues and discrepancies.
• Devise new processes or refine existing ones to optimize operations.

WORK HOURS: Sunday to Thursday from 9:30 AM to 6:00 PM

• Must be comfortable in a customer-facing environment
• Excellent computer and IT skills
• Proper phone etiquette required
• Strong organizational skills and attention to detail required
• Must be a team player and willing to wear multiple hats
• Prior related-industry experience strongly preferred
• Quick learner/Prior experience with the following software: ShipStation, Shopify, Gorgias
• Knowledge of Spanish a plus