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Information Technology Systems Manager - Technical Operations at Northfield Hospital & Clinics – Northfield, Minnesota

Northfield Hospital & Clinics
Northfield, Minnesota, 55057, United States
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About This Position

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Department: Information Technology Solutions
Supervisor: Director of ITS/ISO
Supervises: ITS Technical and Biomed Teams
Job Summary
The Manager of Technical Operations and Biomed is responsible for overseeing the comprehensive management of all IT technical services across the hospital and clinic network, including Desktop Support, Service Desk operations, System Administration, and Biomedical Engineering services. This position leads the integration of end-user computing, infrastructure management, help desk operations, and medical device technology with enterprise IT systems. This role ensures regulatory compliance, manages cybersecurity across all technical domains, and drives the modernization of IT service delivery. Key responsibilities include strategic planning for IT infrastructure and Biomed, management of IT service management (ITSM) systems, ticketing and asset management platforms, and seamless integration with electronic health records (EHR) while maintaining the highest standards of system availability, security, and user satisfaction.
Compensation
We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The wage range for this position is $106,981.96—$151,033.36 annually. This range reflects the base salary for this position.
Key Accountabilities
  • Lead and manage Desktop Support operations including workstation deployment, hardware/software troubleshooting, imaging and provisioning, printer management, and end-user technical support across all hospital and clinic locations.
  • Oversee Service Desk operations including ticket management, incident response, service request fulfillment, escalation procedures, and maintenance of service level agreements (SLAs)
  • Direct System Administration team responsible for server infrastructure, Active Directory/Azure AD, Microsoft 365 administration, virtualization platforms (VMware) backup and disaster recovery, and enterprise application support.
  • Maintain IT Service Management (ITSM) platform for tracking service requests, incidents, changes, assets, and knowledge base documentation using tools such as Freshservice or similar platforms.
  • Manage comprehensive IT asset lifecycle including procurement, deployment, inventory tracking, software licensing compliance, warranty management, and secure disposal of end-of-life equipment.
  • Develop and enforce endpoint security policies including patch management, EDR deployment, mobile device management (MDM), and compliance with HIPAA security requirements and organizational security standards.
  • Oversee integration of healthcare applications with Electronic Health Record (EHR) systems including Epic, Cerner/Oracle Health, or other platforms using HL7, FHIR, and API standards.
  • Manage biomedical equipment program including preventive maintenance, repairs, medical device integration, and compliance with AAMI standards, and FDA medical device regulations.
  • Ensure compliance with all regulatory requirements including HIPAA, MN Department of Health, CMS, and industry best practices for healthcare IT operations.
  • Develop and maintain 3-year IT capital plan including infrastructure refresh cycles, server replacement schedules, workstation lifecycle management, and budget projections with ROI analysis.
  • Supervise, mentor, and develop team of 10-15 technical staff including Desktop Support Technicians, Service Desk Analysts, System Administrators, and Biomedical Technicians through performance evaluations, training plans, and career development.
  • Foster collaborative relationships with clinical departments, nursing leadership, physicians, and administrative staff to ensure optimal technology availability and user support.
  • Lead incident investigations related to system outages, security incidents, and technology failures in collaboration with Information Security, quality, and risk management teams.
  • Manage vendor relationships including Microsoft Enterprise Agreement, Dell hardware contracts, VMware licensing, BaaS and DRaaS solution providers, and other technology vendors.
  • Evaluate new technologies and provide recommendations for infrastructure improvements, system upgrades, and tool acquisitions based on organizational needs, financial analysis, and strategic objectives.
  • Coordinate system implementations, testing, validation, and staff training for new infrastructure, applications, and technical services.
  • All employees are required to demonstrate understanding of and adherence to the organization's Compliance and Ethics Program (including its Code of Conduct), and complete required training.
  • Assist the ITS Director with developing and enforcing security policies for all IT systems, services, and technical operations.
  • Assist the ITS Director with developing and maintaining best practice standards, Standard Operating Procedures (SOPs), runbooks, and technical documentation for all Technical Operations teams.
  • All employees are required to demonstrate understanding of and adherence to NH&C's Compliance and Ethics Program (including its Code of Conduct), and complete required training.
Required Qualifications
  • A degree in Information Technology, related field or equivalent experience.
  • Minimum 5 years of progressive experience in IT operations, infrastructure management, or technical services, with at least 3 years in a supervisory or management role in a healthcare environment.
  • Demonstrated experience with ITSM implementation and management, preferably with healthcare-specific platforms (Freshservice, etc.).
  • Knowledge of Windows Server administration, Active Directory, Microsoft 365/Azure, virtualization technologies, and enterprise backup solutions.
  • Experience with healthcare IT requirements including HIPAA compliance, EHR systems (MEIDTECH) and HL7/FHIR integration standards.
  • Proven track record in budget management, capital planning, and ROI analysis for IT infrastructure and service delivery investments.
  • Excellent written and verbal communication skills with ability to present complex technical information to non-technical stakeholders and executive leadership.
  • Valid driver's license and ability to travel between hospital and clinic locations as needed.
Preferred Qualifications
  • Project Management Professional (PMP) certification or equivalent project management credentials.
  • Experience in rural healthcare settings with understanding unique challenges, resource constraints, and multi-site support models.
  • Experience with Managed Detection and Response (MDR) vendors, e.g. Arctic Wolf
  • Knowledge of cybersecurity frameworks (NIST, HITRUST), vulnerability management, and experience with endpoint detection and response (EDR) platforms.
  • Experience with cloud technologies including Azure, AWS, or hybrid cloud environments, and Software-as-a-Service (SaaS) application management.
  • Familiarity with medical device integration, biomedical equipment management, and healthcare technology compliance standards.
  • Active participation in professional organizations, e.g. HIMSS, MUSE, CHIME, Health-ISAC
Schedule
  • 80 hours per two-week pay period
  • Monday through Friday, 8:00 AM – 5:00 PM (may vary slightly)
  • Occasional weekends may be required for special projects, maintenance, implementations, or other operational needs
  • On-call rotation: One week of call every 15 weeks
Benefits
  • Paid Time Off accrued starting on first paycheck
  • Medical, Dental, and Vision (discount plan) coverage
  • Flexible Spending Accounts
  • Life, AD&D, and Disability Insurance
  • Pension Plan (PERA) with 7.5% employer match
  • Optional 457(b) Retirement Plans
  • Tuition Reimbursement
  • Loan Forgiveness Eligibility – PSLF + MN state programs for qualifying roles
  • Employer-Provided Certifications + Continuing Education
  • Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items
    • About Us
    Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 800 employees. We’re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We’re proud to be named to Becker’s 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon—along with Urgent Care locations in Northfield, Lakeville, and Farmington. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota.
    Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.
    This job posting is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the position. Duties, responsibilities, and activities may change at any time with or without notice.
    Compensation, benefits, work schedules, and other terms and conditions of employment are subject to change in accordance with applicable laws, policies, and collective bargaining agreements, if applicable.

    Job Location

    Northfield, Minnesota, 55057, United States

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