Orchestra Repair Technician at Heid Music – Madison, Wisconsin

About the Role

Heid Music is a music retailer that provides solutions that foster happy and developing musicians. Our Orchestra Repair Technicians take pride in providing detailed repair support to musicians of all levels.

Responsibilities

• Responsible for rental instrument return cleanings, assembling information and items for the rental programs, and performing duties including flushing and cleaning of instruments.
• Utilize Point of Sale (POS) for repair, inventory, and customer information, and accurately completing all repair tickets.
• Fine attention to detail to track instrument parts, serial numbers, inventory, and accessories.
• Cleaning, installing strings and finger tapes
• Assemble rental programs. This involves picking instruments, label instruments, and completing agreements online.
• Stock accessory bins for rental returns
• Maintain safe, clean and efficient working conditions.

Work Environment

Heid Music’s instrument repair shop operates within a retail-style setting, offering a hands-on, craftsmanship-focused atmosphere. The space features open workstations and specialized tools for precision repairs. Orchestra Repair Technicians work both independently and collaboratively in a moderately noisy, safety-conscious environment. The culture is casual, detail-oriented, and centered around quality service and technical excellence.

Qualifications

Qualified candidates must have two years of orchestral stringed instrument repair and set up experience in a high-volume shop; completion of an accredited instrument repair program is preferred.

Why Heid Music?

Working at Heid Music is more than a job; it’s an ensemble of professionals working together providing BRAVO service for the love of music. Join us and shape the future of musical excellence together!