What is the role of a Operations Supervisor at Dunavant Sea Lane Express LLC?

The Operations Supervisor position at Dunavant Sea Lane Express LLC is a Full-time or part-time position opportunity in the relevant field.

Where is this Operations Supervisor job located?

Memphis, Tennessee, 38120, United States

What type of employment is offered for this Operations Supervisor role?

Full-time or part-time position

What industry does this Operations Supervisor position belong to?

This role spans multiple industries.

What is the expected salary for this Operations Supervisor job?

Compensation will be discussed during the hiring process.

How can I apply for the Operations Supervisor position at Dunavant Sea Lane Express LLC?

You can apply directly through the application link provided.

Operations Supervisor at Dunavant Sea Lane Express LLC

Position Summary

The Operations Supervisor is a critical onsite leader responsible for the real-time execution of container movements between ports, rail ramps, and customer facilities. This role holds direct supervisory responsibility above dispatch and CSR operations. This individual will work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Will ensure all requirements are met companywide regarding customer expectations.

Reporting

Terminal Location: Memphis, TN

Reports to: Terminal Manager

HR FLSA Status: Exempt

Office hours: 8am - 5pm with after-hours engagement as required.

Essential Functions, Job Duties, and Responsibilities

Dispatch & Resource Management: Manages dispatcher coordination of owner-operators, ensuring optimal equipment and manpower utilization to meet delivery windows.

Asset & Fee Mitigation: Monitors container and chassis status in real-time to eliminate or minimize demurrage, detention, and per-diem storage costs.

Yard & Terminal Oversight: Direct all inbound/outbound container activity, maintain accurate yard inventory through gate logs, and manage onsite yard personnel.

Personnel Leadership: Recruit, train, and mentor drivers and support staff; manage labor hours to hit productivity targets while minimizing overtime.

Stakeholder Liaison: Act as the primary point of contact for port authorities, rail partners, and customers to resolve service delays or congestion issues.

Ensures all loads are entered into the system upon receipt of work order or knowledge of the load and put them on the proper dispatch board.

Ensure any documentation needed for billing accessorial charges is provided to and signed by the customer and entered in the system for proper billing and driver pay.

Ensure all accessorial charges authorized by the customer are noted in the system.

Oversees schedule pickup and delivery appointments with shippers and consignees on all customers moves.

Keeps customer informed of all service failures or any other information throughout the booking and shipment process.

Ensures pickup and delivery expectations are documented on each assigned customer.

Determines commitment levels with appropriate Sales Representatives

For Safety function, creates new employee files to include:

drug test paperwork
scheduled hire date
lease paperwork (if any)
scan all paperworkProcesses the driver into the lease

Notifies drivers of any expirations and/or inspections due and follows-up.

Reviews written driver logs.

Assists with Accounts Receivables as necessary.

Assists with driver recruitment and driver retention as necessary.

Acts as back-up for all Team members in the office.

Performs all other duties or projects assigned.

Reviews written driver logs.Assists with Accounts Receivables as necessary.Assists with driver recruitment and driver retention as necessary.Acts as back-up for all Team members in the office.Performs all other duties or projects assigned.

Education and Experience Requirements

Experience Required: Minimum of three (2) years (five years is preferred) Customer Service or Customer Service Relationship experience required – preferably in related industry; one – two years of Intermodal Customer Service Representative preferred.

Minimum Skills, Knowledge, and Ability Requirements

Must possess professional skills deemed necessary to interact with Customers on a corporate level including making on-site visits when warranted.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and to effectively present information to customers, clients, and other employees of the organization.
Ability to calculate figures, generate quotes, and basic math.
Ability to deal with problems involving several concrete variables in standardized situations.
Strong organizational skills; attention to detail.
Extensive knowledge of DOT/FMCSA regulations, safety standards, and compliance requirements.
Deep understanding of intermodal drayage operations, rail operations, including port procedures, chassis management, and regulatory compliance.
Proficiency in transportation management systems (TMS), particularly TMW or similar platforms.
Excellent computer skills: Microsoft Word, Excel, Outlook.

Work Conditions, Physical and/or Mental Requirements

Sedentary physical activity requires reaching, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.

Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus.

80% or more time is spent looking directly at a computer.

Employees are frequently required to stand, walk (or otherwise be mobile).

Employees are frequently required to lift and carry a minimum of 15 pounds.

Ability to deal with stressful situations as they arise.

Duties are primarily performed in an office environment. Minimal physical effort is required. Lifting and carrying requirements of up to 15 pounds. Occasional or frequent ability to move boxes from one location to another. These physical and/or mental requirements are not exhaustive, and additional job-related requirements may be added by the Company on an as-needed basis. Reasonable accommodation, where required by law, will be made to enable individuals with disabilities to perform the essential functions of this position.

Operations Supervisor at Dunavant Sea Lane Express LLC – Memphis, Tennessee

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