Front Desk Receptionist at American Psychiatric Centers – Pleasanton, California

Position: Full-Time Receptionist/Front Desk

Location: Pleasanton, CA. On site.

Schedule: Monday – Friday, 8:30 AM – 5:00 PM PST

Compensation: $25/hour

We are a well-established psychiatric practice dedicated to providing exceptional mental health care. We are seeking a professional and friendly Receptionist/Front Desk Associate to join our team and serve as the first point of contact for our patients.

Key Responsibilities:

• Answer and direct phone calls professionally
• Schedule and manage patient appointments
• Check and return voicemails promptly
• Review, sort, and scan faxes to the appropriate providers
• Manage answering service messages and ensure timely follow-up
• Scan documents, medical records, and lab results into patient charts
• Send Zoom links to doctors and patients for telehealth appointments
• Conduct insurance verifications via portal and phone (temporary role)
• Process patient payments (credit card, checks, cash)
• Register new patient demographic information accurately
• Call patients to collect copays and remind them of required intake forms
• Follow up with new patient referrals
• Check patients in and out for their appointments
• Provide administrative support to assigned doctors

Qualifications:

• Minimum 2 years of customer service or front desk experience
• Experience in a medical or mental health setting is a plus
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional and compassionate demeanor when interacting with patients

If you are a detail-oriented and customer-focused professional looking to join a compassionate team, we encourage you to apply!

We are an Equal Opportunity Employer.