Patient Experience Specialist at King's Daughters – Ashland, Kentucky

The Patient Experience Specialist is responsible for providing education to Team Members in outpatient clinical settings. This position is a positive, creative, problem solver who helps drive patient experiences to the 99th percentile through various means. This position interacts with and supports team members and Leaders in demonstrating behaviors that will drive best business outcomes.

Develops and provides education to Team Members & Leaders related to the Patient Experience

Rounds with Team Members and Leaders and gives feedback and suggestions for raising the Press Ganey Scores

Leads New Team Member Orientation bi-weekly

Looks for process improvements and makes suggestions for improvement

Works indoors in an office/clinic setting

The noise level is usually moderate

Constantly required to maintain a stationary position behind a computer.

Frequently required to move about inside the department.

Constantly required to communicate telephonically and face to face with colleagues and customers.

Constantly required to operate a computer and telephone.

Constantly required to lift and/or move up to 10 pounds.

Frequently required to lift and/or move up to 25 pounds.

Occasionally required to lift and/or move up to 50 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception