Customer Service Virtual Assistant (LatAm) - R167 at Hey Lieu – Mexico City

Hyre, formerly Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.

About the Client:
We are a leading moving and relocation company based in the U.S., known for providing exceptional customer service and seamless moving experiences for residential and commercial clients. We are passionate about delivering quality, professionalism, and a stress-free moving process.

Position Overview:
We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support our growing team. The VA will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally
• Provide quotes, answer service-related questions, and assist with booking moves
• Coordinate scheduling changes and update internal systems accordingly
• Conduct post-move follow-ups to gather feedback and address any concerns
• Escalate complex issues to management when necessary
• Maintain accurate and up-to-date customer records
• Assist with administrative tasks as needed (CRM updates, reporting, etc.)

Qualifications:

• 3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not required)
• Excellent written and verbal communication skills
• Strong organizational skills and keen attention to detail
• Ability to stay calm and empathetic under pressure
• Familiarity with CRM tools (experience with SmartMoving is a plus)
• Ability to work U.S. office hours
• Fast, reliable internet connection and professional work environment

Preferred Skills:

• Experience working with U.S.-based customers
• Familiarity with scheduling or dispatching systems
• Problem-solving mindset and proactive communication style