Marketing Support Coordinator- Thrive Plus Membership Support at Thrive Pet Healthcare – Remote, Texas
Thrive Pet Healthcare
Remote, Texas, United States
Posted on
Updated on
Job Function:Marketing
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About This Position
Thrive Pet Healthcare is hiring a Marketing Support Coordinator to help support our Thrive Plus Membership
Location: Remote
Job Type: Full Time
Job Type: Full Time
Do you love helping people, solving problems, and making things easier for others? Thrive Pet Healthcare is looking for a Client Service Representative to join our team and support our Thrive Plus Membership program, mobile app, and Pet Portal. You'll also play a key role in responding to client concerns, including resolving inquiries from the Better Business Bureau (BBB).
This is a great opportunity for someone who enjoys working with both people and technology, thrives in a fast-paced environment, and wants to make a real difference in the lives of pet parents and our hospital teams.
What You'll Be DoingHead (Knowledge & Thinking):
- Use your problem-solving skills to research and resolve client and hospital issues.
- Use tools like Zendesk, Pet Portal, and our practice software to dig into and understand concerns.
- Report bugs, data issues, or technical problems to the right team and help find effective workarounds.
Heart (Empathy & Connection):
- Communicate with empathy and professionalism by phone, email, and chat.
- Listen to and understand what each client or hospital really needseven when they're frustrated.
- Support clients in making the most of their Thrive Plus membership and help save cancellations when possible.
Hands (Action & Support):
- Manage a high volume of incoming emails and requests from both clients and hospitals.
- Respond to questions and concerns about memberships, the mobile app, and client account portal using pre-written scripts and responses.
- Follow up on and resolve BBB complaints thoughtfully and on time.
- Share feedback from clients and hospitals with other teams to help improve our tools and services.
- Excellent communication skills – You write and speak clearly, kindly, and professionally.
- A service mindset – You enjoy helping others and can remain calm, focused, and kind even under pressure.
- Tech-savvy – You're comfortable using tools like Zendesk, Microsoft Teams, and mobile apps, and you pick up new platforms quickly.
- Problem-solving ability – You think critically and know when to escalate an issue or collaborate with a teammate.
- Organized and adaptable – You can manage multiple tasks and shift priorities as needed.
- Team player – You work well with others, give helpful feedback, and want to continuously improve.
- Education – High school diploma or equivalent required; additional training or coursework in customer service is a plus.
At Thrive Pet Healthcare, we're more than a veterinary network we're a community. You'll join a compassionate and collaborative team that supports each other and celebrates wins together. We're committed to growth, joy in work, and making a difference in the lives of pets and their people.
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Job Location
Remote, Texas, United States
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