COMPUTER USER SUPPORT SPECIALIST in Pequot Lakes, Minnesota at Pequot Manufacturing

POSITION SUMMARY

Provide technical support for all computer users within the company. Answer questions and resolve computer problems for employees on-site, by telephone or electronically. Provides support concerning the use of computer hardware, software, printing, document & data processing, electronic data storage, network security systems, electronic mail and telephone operating systems.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Meets the Company's Attendance policy, performing the majority of work on-site as scheduled for work.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Assist with the installation of network wiring.
• Assist with training users in the proper use of hardware and software programs.
• Assist with recording keeping - hardware and software inventory.
• Provide general IT support as directed by Supervisor, such as repair/replace equipment, cleaning equipment, refurbish computers, executing program updates.

POSITION QUALIFICATIONS

Competency Statement(s)

• Attendance Management - Meets company standards in attendance and punctuality. Attends work consistently and on time.
• Communication Skills, Oral & Written - Ability to communicate effectively with others using the spoken word. Ability to communicate clearly and concisely in written form.
• Dependability - Ability to perform as a trusted and dependable team member.
• Adaptability - Ability to adapt to change in the workplace.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Accuracy - Ability to perform work accurately and thoroughly.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Experience: Experience in general IT support, or related technical training is necessary. Current IT student status in an accredited program is acceptable.

Computer Skills: Proficient in all aspects of personal computer workstations and windows operating software and Microsoft programs including Outlook, Excel, Word, Power Point and Publisher.

Other Requirements: Available to work "on-call" or additional hours, if needed during critical software or hardware upgrades.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)

Physical Demands Lift/Carry

Stand F

Walk F

Sit F

Manually Manipulate F

Reach Outward O

Reach Above Shoulder O

Climb O

Crawl O

Squat or Kneel O

Bend or Twist O

Speak F

10 lbs. or less O

11-20 lbs. O

21-50 lbs. N

51-100 lbs. N

Over 100 lbs. N

Push/Pull

12 lbs. or less O

13-25 lbs. O

26-40 lbs. N

41-100 lbs. N

Other Physical Requirements

• Vision (Near, Distance, Peripheral, Depth)
• Ability to wear Personal Protective Equipment (PPE) - Protective footwear & safety eyewear

WORK ENVIRONMENT

Modern Manufacturing facility with cubical office work centers for support personnel.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.