Bartender at The Durham Hotel – Durham, North Carolina

REPORTS TO: Director of Food & Beverage

OUR WHY

As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome.

OUR CORE VALUES

INSPIRE WONDER Innovation and Creativity | Surprise and Delight

FOSTER HOSPITALITY Inclusive Culture | Home Away from Home

PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality

DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership

CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate

POSITION SUMMARY:

This Bartender role will be cross-trained to work between the Roof at The Durham and our Coffee Bar, supporting service in both outlets as needed. The position is guest-facing and requires friendly, professional interaction to ensure an exceptional experience while serving drinks and food.

Key responsibilities include taking orders, preparing and serving alcoholic and non-alcoholic beverages according to hotel-standard recipes, recommending menu items, checking guest identification, handling cash and payments, and maintaining cleanliness and organization of the bar area. The Bartender will also assist guests with general information about the hotel and local area.

This role supports cocktail-style service as well as banquets, hotel meetings, and special events. The position requires strong communication skills, attention to detail, and the ability to anticipate and manage guest needs while ensuring all service follows legal, health, and safety regulations.

DUTIES AND RESPONSIBILITIES:

Food and Beverage Preparation and Service

· Appropriately welcome, interact with, and take food and drink orders from guests

· Check identification of guests to make sure they meet age requirements for purchase of alcohol

· Prepare and serve alcohol and non-alcoholic beverages according to hotel standards and specification

· Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests

· Set and maintain bar guests with appropriate service ware and serve, check on, and run food as needed

· Demonstrate the ability to consistently speak knowledgeably about the menus (both food and drink)

· Prepare service drinks for the servers in a timely manner

Customer Service Skills

· Assess customers’ needs and preferences and make appropriate recommendations

· Ability to utilize sales tactics to upsell on food or drink as appropriate

· Serve customers in a friendly and helpful manner

· Provide guidance to guests on hotel activities, dining options and general hotel and regional information.

· Stay guest focused and nurture an excellent guest experience

Cash Handling and Inventory

· Ring in and collect payment for all food and beverage served

· Handle an assigned house bank and follow all cash handling procedures as per hotel standard

· Collaborate with bar team and manager to prepare inventory

· Communicate and monitor ordering needs to minimize running out of items

Communication and Teamwork

· Perform other duties as assigned by managers

· Communicate scheduling conflicts, vacations, and shift changes to managers according to policies and procedures

· Communicate in a professional manner to all other staff, guests, managers

· Work together with other staff in a “One Team, One Dream” mentality

Cleanliness, Health, and Safety Standards

· Ensure back bar and all work surfaces are kept in neat and tidy condition throughout service

· Monitor any possible alcohol abuse and appropriately communicate any guests who must be cut off

· Maintain clean bar top throughout service

· Wash glassware, prep and bar tools to maintain health standards

· Comply with all NC Department of Food and Safety regulations

· Comply with all NC ABC regulations

BENEFITS:

Earn $30+ per hour on average — $8/hr base pay plus tips

Employee Discount

Flexible Schedule

Employee Referral Program

Full Time Employees Qualify for:

PTO (Paid Time Off)

PRE REQUISITIES:

· More than 1 yr of previous craft cocktail bartending experience required

· Customer-oriented and upbeat personality

· Must be able to communicate in English writing and speaking

· Must be eligible to work in the United States

· Ability to diffuse high stress and tense situations

· Must have the ability to work a variety of shifts, including holidays, nights, and weekends – Sundays are a must

EDUCATION:

High School Diploma / GED. BarSmarts, WSET, CMS or other wine/spirits certification is a plus.

PHYSICAL ABILITY:

· Ability to be on your feet and alert for extended periods of time

· Ability to lift up to 35 lbs. as needed

· Ability to carry and balance heavy food & beverage trays

· Continuous use of hands and arms

· Continuous bending, reaching, and twisting

· Maintains strong personal image and uniform standards