Team Lead at FAITHFUL COMPANION MEMORIALS INC – Nashville, Tennessee

Faithful Companion Pet Cremation Services is seeking a dedicated evenings/weekends Team Lead to oversee the daily operations at our cremation facility in Nashville, Tennessee. The ideal candidate will lead and inspire our team to deliver exceptional service while ensuring the safety and efficiency of our operations.

Key Responsibilities:

• Perform opening and/or closing duties to ensure the safety of staff, equipment, and facilities.
• Lead and inspire the Faithful Companion team to deliver exceptional service daily.
• Perform and manage all operational tasks to maintain efficiency.
• Participate in training team members.
• Conduct high-quality, respectful cremation services (training provided).
• Plan and schedule driver routes for pick-ups and returns to homes and veterinary clinics.
• Serve as a main point of contact for all driver-facing communication via phone, proprietary software, text, and email.
• Maintain attention to detail while serving multiple families, ensuring an error-free standard.
• Monitor the movement of drivers to meet scheduled pick-ups and returns efficiently.
• Respond to customers and veterinary staff promptly and professionally, providing thorough support.
• Assist in maintaining a clean and presentable state of the crematory facility and company vehicles.
• Perform other related duties as assigned by management.

Supervisory Responsibilities:

• Oversee the entire evening/weekend staff at our Nashville, Tennessee location when management is not present.

Key Responsibilities:

• Perform opening and/or closing duties to ensure the safety of staff, equipment, and facilities.
• Lead and inspire the Faithful Companion team to deliver exceptional service daily.
• Perform and manage all operational tasks to maintain efficiency.
• Participate in training team members.
• Conduct high-quality, respectful cremation services (training provided).
• Plan and schedule driver routes for pick-ups and returns to homes and veterinary clinics.
• Serve as a main point of contact for all driver-facing communication via phone, proprietary software, text, and email.
• Maintain attention to detail while serving multiple families, ensuring an error-free standard.
• Monitor the movement of drivers to meet scheduled pick-ups and returns efficiently.
• Respond to customers and veterinary staff promptly and professionally, providing thorough support.
• Assist in maintaining a clean and presentable state of the crematory facility and company vehicles.
• Perform other related duties as assigned by management.

Supervisory Responsibilities:

• Oversee the entire evening/weekend staff at our Nashville, Tennessee location when management is not present.

• Strong background in progressive leadership working in a collaborative environment.
• Positive attitude to motivate and inspire a team.
• Strong communication and organizational skills to effectively manage driver routes and customer interactions.
• Detail-oriented mindset with a commitment to delivering error-free services.
• Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Proven history of reliability.
• Physical capability to lift and move heavy objects with assistance, and to be on your feet for extended periods of time.
• Ability to comfortably utilize multiple electronic devices and software platforms simultaneously (training provided).
• Compassion for all clients and team members alike.
• Evening and weekend availability.