Corporate Training Coordinator at First Commerce Bank – Lakewood, New Jersey
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About This Position
Starting Salary $53,000
First Commerce Bank is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We will provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce Bank prides itself on maintaining personal communications beginning with the Board of Directors.
Basic Qualifications
Education/Training: Bachelor’s degree in Education, Business, Psychology, Human Resources or related field (or equivalent experience). Retail Banking experience preferred.
Skill(s): Communicates clearly in English; proficient reading, writing, grammar, skills; Strong presentation and facilitation skills for both in-person and virtual audiences; proficient interpersonal and communication skills including written communication skills; proficient organizational skills; proficient PC skills, including Microsoft Office Suite; (LMS, virtual platforms). Knowledge of adult learning principles and instructional design methodologies.
Experience: A minimum of two (2) years’ related experience required.
General Responsibilities
The Corporate Trainer is responsible for designing, delivering and evaluating training programs that enhance employee performance, leadership capability and overall business effectiveness. The role partners with HR and business leaders identify skill gaps, develop engaging learning solutions and support organizational growth and change.
Essential Duties
Training Design & Delivery
- Design and facilitate instructor-led, virtual and blended training programs aligned with business goals.
- Develop engaging learning materials, including presentations, (digital and in-person) facilitator guides, participant workbooks and job aids.
- Deliver training across multiple audiences (frontline, management, leadership)
- Manage enrollment, attendance tracking, and completion records.
- Monitor course progress and generate reports for HR and leadership.
- Conduct training needs analyses through management interviews, data review and performance metrics.
- Collaborate with leaders to align training initiatives with strategic priorities.
- Customize programs/procedures to meet functional, regional or role-specific needs.
Evaluation and Continuous Improvement
- Measure training effectiveness using feedback, assessments and performance outcomes.
- Analyze data to recommend improvements and demonstrate return on investment (ROI).
- Update content to reflect process changes, new tools or evolving business needs.
Program Support
- Partner with HR, Operations, Compliance and Leadership tea
- Support onboarding, change management and new initiative rollouts.
- Coach leaders and employees to reinforce learning initiatives.
- Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
- Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
- Coordinates specific work tasks with other personnel within the department in order to ensure the smooth and efficient flow of information.
- Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
All levels
1700 Avenue of the States
Suite 301
Lakewood, NJ
Equipment/Machines- Telephone
- PC/Computer keyboard
- Printer
- Calculator
- Copy machine
- Fax machine
- Scanner