Sales Associate at Bass Road Sports and Entertainment LLC – Fort Wayne, Indiana

Position Summary

The Sales Associate acts as a cashier within the Food and Beverage Department and is responsible for providing efficient and friendly service to guests in a fast-paced stadium environment. This role handles customer transactions accurately while ensuring a positive guest experience during events. The Sales Associate processes payments, answers questions, and maintains a clean and organized work area. This position works under direct supervision and must perform well under high-volume conditions.

Essential Responsibilities

• Greet guests in a friendly and professional manner to enhance the customer experience.
• Accurately process cash, credit/debit card, and mobile payments using the point-of-sale (POS) system.
• Maintain an organized and balanced cash drawer throughout the shift.
• Provide information about menu items and stadium policies.
• Ensure orders are entered correctly and communicate clearly with kitchen staff when needed.
• Maintain cleanliness of the cashier station, including counters and surrounding areas.
• Follow all company policies regarding cash handling, refunds, and exchanges.
• Assist with restocking items such as napkins, utensils, and beverages.
• Work efficiently during peak times to minimize guest wait times.

Knowledge, Skills and Abilities

• Basic math skills and ability to handle money accurately.
• Strong customer service and communication skills.
• Ability to operate a POS system or willingness to learn.
• Ability to work in a fast-paced, high-volume environment.
• Attention to detail and accuracy in transactions.
• Ability to remain calm and professional under pressure.

Experience and Training

• Previous cashier or customer service experience preferred but not required.
• Must be 16 years old or older.
• Must obtain and maintain a valid Indiana alcohol server permit prior to first shift.
• High school diploma or equivalent preferred.
• Completion of required stadium training, including alcohol compliance, cash handling, and guest service modules.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Dependable, punctual, and able to work effectively in a team environment.
• Basic familiarity with electronic payment systems is a plus.

Physical Demands and Work Environment

Physical Demands:

• Ability to stand for extended periods of time.
• Frequent use of hands for handling cash, scanning items, and operating POS equipment.
• Occasional lifting of light items (up to 20–25 pounds).

Work Environment:

• Fast-paced, high-traffic stadium environment during events.
• Exposure to noise, crowds, and varying temperatures depending on location.
• May work indoors or at open-air concession stands.

Job Dimensions

• Works closely with concession staff, supervisors, and kitchen personnel.
• Direct interaction with large volumes of guests during events.
• Plays a key role in delivering efficient service and enhancing overall guest satisfaction.