Project Estimator and Scoping Manager in Radnor, Pennsylvania at Birdwatch

ABOUT BIRDWATCH PBC:

Birdwatch exists to simplify the lives of modern homeowners. We put people at the center of all we do – our clients, our staff, and our communities. It's a recipe for success. Our one-of-a-kind service takes the hassle out of homeownership. We coordinate preventive maintenance, handle repairs, and assist owners in making improvements to their homes. Birdwatch builds on the 14-year track record of the well-known and loved property management company flock dc. We are committed to taking exceptional care of our clients, their properties, our community, and, most importantly, our team members.

Our model is one of accountability and trust. We work to earn that every day. In providing a reliable service built by exceptionally talented, fairly compensated staff, we believe our clients are much better off in the long run.

THE OPPORTUNITY:

If you’ve spent years in residential construction, remodeling, handyman services, or general contracting—and you know how to look at a project and quickly understand the real scope of work—this role may be a perfect fit. We’re looking for someone with strong practical field knowledge, sound judgment, and the ability to think like both a technician and a business owner.

As a Home Services / Improvement Scoping & Pricing Specialist, you’ll review incoming member requests, determine accurate project scope and pricing, and help ensure the right technician is assigned to the right work. The ideal person for this role has likely worked as a General Contractor, operated their own business, managed projects, overseen subcontractors, or spent years solving real-world home service problems in the field.

This is a part-time, remote role designed for someone who wants to stay engaged in the industry without the physical demands or full-time grind of running projects in the field every day. We’re seeking approximately 15–20 hours per week with consistent availability throughout the workweek so jobs can continue moving quickly for our members and field teams.

WHAT’S IN IT FOR YOU?

This role gives you the opportunity to leverage decades of real-world experience in a flexible, part-time environment where your judgment genuinely matters. Rather than swinging a hammer or managing crews on-site, you’ll use your expertise to help guide projects, support technicians, and improve the overall member experience.

You’ll have the ability to stay connected to the home services industry, contribute meaningful operational insight, and help shape how Birdwatch scopes and prices work as we continue to grow. Your experience solving problems in the field, understanding labor realities, and knowing how projects actually unfold will directly influence project quality, profitability, and customer satisfaction.

For the right person, this is an opportunity to continue doing meaningful work, stay mentally engaged, supplement income, and be part of a highly collaborative and mission-driven team that respects practical experience and strong decision making.

THIS POSITION EXISTS TO:

Bring experienced construction and home services judgment into the front end of the member experience by ensuring projects are accurately scoped, realistically priced, operationally sound, and assigned to the right technician the first time whenever possible.

WHAT DOES SUCCESS LOOK LIKE IN THIS ROLE?

• Review incoming job requests and accurately scope projects based on available information.

• Collaborate with internal team members to gather additional context or ask members clarifying questions—only when necessary. (We maintain a high bar for when to loop in members, as a concierge service.)

• Scope jobs ranging from small, simple tasks (e.g. replacing an outlet cover or re-caulking a tub) to larger, more complex projects (e.g. re-staining an entire fence or repairing multiple areas of drywall).

• Determine realistic, fair-market project pricing while balancing labor expectations, material considerations, operational efficiency, and overall project profitability. Match each job with the technician or trade professional best suited for the work.

• Apply practical field judgment to identify incomplete scopes, hidden complexity, sequencing concerns, or situations where additional information may be needed before work is assigned.

• Track job outcomes to evaluate pricing accuracy, profitability, and member satisfaction, and help build feedback loops for our growing pricing engine.

• Maintain consistent weekly availability (approximately 15–20 hours per week) so member requests, technician support, and project assignments continue moving efficiently and without unnecessary delays.

LET’S SOAR:

Birdwatch is a Public Benefits Corporation (PBC). We are committed as a corporation to advancing homeownership as part of our governing instruments. We believe in the power of building equity as a homeowner and, in particular, the need for BIPOC buyers to increase their access to home ownership. We will fund the birdSEED foundation as part of this commitment. birdSEED is a housing justice fund that makes no-strings down payment grants to first-time BIPOC home buyers. birdSEED is active in Washington DC and expanded to Philadelphia in 2022.

Birdwatch is in the business of abundance for all. We endeavor to advance a more just and equitable world for everyone. We believe the social impact is a measure of profitability. As servant leaders, we tend to all of our stakeholders, including our team, our partners, and our communities. We believe in delivering excellence and having a positive impact on the world around us.