Dealer Success Representative in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Dealer Success Representative in the United States.

This role sits at the center of customer success and dealer relationship management within a fast-paced fintech environment serving automotive partners. You will act as a primary point of contact for a portfolio of dealers, ensuring they receive responsive, high-quality support and an excellent end-to-end experience. The position requires strong communication skills, problem-solving ability, and a proactive mindset to manage escalations and maintain long-term relationships. You will collaborate closely with internal teams to resolve service issues and ensure smooth operational workflows across multiple business functions. Success in this role means balancing efficiency, accuracy, and customer satisfaction while working in a high-volume, performance-driven environment. This is an opportunity to directly impact partner growth, retention, and overall service quality.

In this role, you will be responsible for delivering exceptional dealer support, strengthening business relationships, and ensuring a seamless customer experience across all interactions. You will manage day-to-day inquiries, escalations, and operational needs while working closely with internal teams to resolve issues efficiently.

• Build and maintain strong relationships with dealership partners to ensure satisfaction, retention, and growth.
• Serve as the primary point of contact for assigned dealers, handling inquiries, escalations, and service requests.
• Manage high-volume customer interactions across phone and email while maintaining service quality and responsiveness.
• Collaborate with internal teams such as compliance, underwriting, accounting, and servicing to resolve customer issues.
• Partner with Dealer Success Managers to align expectations, timelines, and account strategies.
• Escalate complex issues appropriately while maintaining a solution-oriented and customer-first approach.
• Support performance goals by driving efficiency, accountability, and consistency in service delivery.

This role requires experience in high-volume customer support or dealer-facing environments, ideally within fintech, lending, payments, or automotive services. You should be highly adaptable, detail-oriented, and comfortable working in a fast-paced, SLA-driven setting.

• 3+ years of experience in customer support, dealer services, fintech, lending, or transaction-based environments.
• At least 2 years of experience managing high-volume, SLA-driven workflows with competing priorities.
• Strong problem-solving skills with the ability to independently troubleshoot and resolve complex issues.
• Experience working directly with external business partners, dealers, or clients in high-urgency settings.
• Excellent verbal and written communication skills with strong relationship-building ability.
• Ability to multitask effectively across systems such as Salesforce and Microsoft tools.
• Strong decision-making skills with sound judgment and appropriate escalation management.
• Ability to work in a fast-paced environment with flexibility and a strong team-oriented mindset.

• Fully remote position with workplace flexibility.
• Competitive hourly compensation with performance-based growth opportunities.
• Health coverage with up to 80% employer-paid medical, dental, and vision premiums.
• 401(k) retirement plan with employer matching.
• Paid time off (16 days annually) plus 12 paid holidays.
• Paid parental leave and long-term disability coverage.
• Life insurance coverage provided.
• High-growth environment with strong career development potential.