Senior General Manager in Dublin, Dublin at Hines

Who Are We

aparto is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.

Role Profile

Based in our North Dublin Portfolio, the General Manager is a critical role for the success of our residences. You’ll manage the residence; maximising income through effective budgetary management as well as maintaining year-round occupancy levels through in person and digital sales. You will manage a team to coordinate all functions essential to delivering first class service to our student residents, this will include repairs, cleaning and security through a mix of directly employed staff and external contractors. You will work with the central facilities and Health and Safety teams to ensure your building is managed safely and in line with statutory compliance. You will also work closely with other General Managers, the Regional Manager, and the Head of Operations to complete central projects.

• To take full operational and commercial responsibility for the residence
• To review and approve budgets and expenses
• Responsible for maintaining statutory and regulatory compliance including fire, water, H&S and other relevant audit areas
• To provide weekly, monthly and annual operational, statistical and revenue reports
• Ensuring maintenance is delivered in line with defined timeframes
• Responsibility for debt management in line with legal frameworks
• Responsibility for the overall sales performance
• Creation of the annual budget and subsequent budget management performance
• Maintaining of HR documentation for residence office, cleaning and maintenance teams.
• Training and development of new and existing staff using KPI’s.
• To develop relationships with universities and act as liaison to represent aparto
• Understanding HR issues and ensuring they are dealt with or escalated professionally and in line with relevant legal frameworks.
• Completing monthly payroll reports for residence teams across all buildings
• Resolving escalated complaints
• Creating team development and training plans
• Managing and negotiating PPM contracts

• Maintaining overall building appearance and condition

• Overall responsibility for summer clean and maintenance programme delivery

• Weekly/monthly/annual reporting

• Understanding and managing the building to Hines SLAs

• Working with other General Managers and central teams to undertake and lead projects

• Travelling to other aparto buildings to complete audits

• Ensuring a warm, welcoming environment to students, parent and visitors to the site

• Ensuring your site is a safe environment in which to live and work

• Supporting the management of the residence in compliance with ANUK National Code of Standards

• Active liaison with universities including attending regular meetings with relevant bodies

Person Specification

• Experience of delivering excellent customer service

• A good working understanding of tenancy management and housing legislation

• A good handle on sales and marketing with a proven track record of results

• Experience of managing a budget of £/€1m or more

• Ability to write reports and present performance indicators

• Strong IT skills transferable to in house systems (Starrez, Peninsula etc.)

• Able to communicate effectively with people at all levels

• Problem solving skills with ability to use own initiative

• Relevant student accommodation, leisure, hospitality or building management experience preferable

• Experience of offering pastoral care and spotting the issues that affect students

• Knowledge of the issues surrounding students

• Ability to handle sensitive issues

• Influencing skills and a professional outlook on challenging issues

• Outgoing and enthusiastic

• A desire to learn and to continually develop

• Willing to attend relevant training days/sessions

• Eager to seek feedback and review ways to do things better

• Able to work on own initiative

• PBSA Industry experience desirable

The successful candidate will need to consent to a DBS check on being offered the role.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.