Purchased Services Clerk at Bristol Elder Services Inc – Fall River, Massachusetts

Purchased Services Clerk $21.75/hour

Position Summary:

This position is responsible for assignment of vendor services, identifying vendor availability needs, conducting vendor surveys, and assisting with quality projects.

Principal Accountabilities:

Initiates service provision from vendors:

• Evaluates service referral forms to ensure pertinent information is appropriate/included.
• Creates and monitors pending service reports to share with providers.
• Works closely with providers to arranges services for consumers.

Assists with ensuring vendors are meeting agency needs:

• Monitors vendor availability, responsiveness, and population capacity.
• Reports issues with availability, responsiveness, and cultural capacity.
• Communicates and coordinates with the Quality Director on consumer concerns.
• Identifies case management/provider demands and works with both parties to problem solve.

Performs initiatives for quality control:

• Coordinates mailing of consumer satisfaction surveys.
• Inputs the survey information and data into Survey Monkey as well EOEA website for data collection.
• Outreaches to new consumers to complete quality calls.

Assists with quality improvement projects:

• Perform clerical tasks such as emailing, faxing, mailing to assist the Quality Director with projects
• Run and develop reports to assist identify statistics/trends for the quality department.

Qualifications:

Education: High school diploma or equivalent.

Experience: One to two years of clerical experience preferred.

Special Skills/Knowledge:

• Excellent oral and written communication skills,
• computer skills including basic Microsoft Word and Excel understanding,
• attention to detail, accuracy,
• ability to work independently and to prioritize,
• ability to multi-task and work in a fast-paced, high volume environment,
• proven organizational and time management skills,
• good oral communication skills.
• Valid Driver’s license required.
• Reliable transportation required.

This job description is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment.

EOE/M/F/D/V