Customer Service – Key Accounts at Bitzer US Inc – Flowery Branch, Georgia

Summary:

The Key Accounts position serves as a central support resource for BITZER’s Regional Sales Managers and high-priority customer accounts. This role functions as a direct point of contact for customers, handling inquiries, processing orders, and coordinating responses across internal departments. It also includes account-specific pricing coordination, sales analysis, and order fulfillment responsibilities, along with customer-facing support.

The team member must be able to work independently, manage detailed administrative processes, and ensure timely communication with both internal and external stakeholders. The team member must also ensure timely and accurate handling of customer needs while maintaining internal coordination with Sales, Engineering, Purchasing, and Logistics.

Reports To: OEM Customer Service Supervisor

Status: Full time

Duties & Tasks:

· Manage, enter, and receive purchase orders to BITZER US and BITZER Scroll on behalf of key accounts.

· Serve as a primary customer service contact for key HVAC accounts, addressing inquiries and order

· Submit sales quotes and maintain pricing for strategic and affiliate customers (e.g., Electratherm).

· Provide post-sale support, including shipment tracking, returns, and credit coordination

· Support additional administrative or customer-related tasks as directed by Senior Product Manager.

The on-call schedule begins on a Friday, and the CSR will work 9a-6p. Monday through Thursday, the CSR will be scheduled from 8a-6p, and on the next Friday 8a-12p. The CSR will then hand off the emergency phone to the next CSR in the rotation and leave at noon. Their usual schedule will resume the following Monday, until their next on-call rotation.

Competencies (Knowledge, Skills & Abilities):

· Demonstrates professionalism and responsiveness when handling customer inquiries and issues.

· Strong verbal and written communication skills for clear, professional customer and interdepartmental interactions.

· Skilled in using ERP systems (Macola preferred) and Excel for order tracking and reporting.

· Accurately processes transactions and maintains precise customer records.

· Effectively identify solutions to shipping, product, or order fulfillment issues.

· Works closely with Sales, Engineering, and Logistics teams to ensure customer satisfaction.

Requirements:

• Education: High School Diploma or GED required; associate or bachelor's degree in business, Supply Chain, or related field preferred.
• Experience: 2+ years in customer service, inside sales, or order fulfillment, preferably in the HVAC or manufacturing industry.
• Knowledge: Familiarity with HVAC components, order processing, and shipping/logistics procedures.
• Preferred: Experience with international documentation, Macola ERP system, and coordinating with multiple departments

Work Environment:

· This job is performed in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Overall business is a manufacturing environment and at times may have to go into the manufacturing area wear proper PPE is required when entering the factory.

Physical Demands:

· While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; bend; stoop; use hands; and reach with hands and arms. May be required to lift up to 25 pounds.

Employee Benefits:

· Medical Insurance (heavily subsidized by the Company)

· Dental Insurance

· Company paid Vision Insurance, $50,000 life insurance and Short and Long-Term Disability

· 2 Weeks Paid Vacation and 5 Paid Personal Days

· Education Reimbursement (must be approved by manager)

· 401(k) Plan where it matches dollar-for-dollar up to 4% of compensation; 100% vested immediately

· Company Long Term Incentive Plan based on the profitability of the Company; 100% vested after 6 years on a graded scale)

Who We Are:

Bitzer Us Inc. is a leading manufacturer of key components used in commercial and industrial refrigeration and air conditioning systems. These key components include compressors, pressure vessels such as condensers and evaporators, compressor packages, and condensing units. Other products include waste heat-to-power equipment that converts excess heat to low-cost electricity.

You partner with others to get work done while gaining insight into customers' needs and deliver solutions that exceed customer expectations. You create Raving Fans. You set objectives aligning with organization and prioritize accordingly.

Conveniently located in Flowery Branch, Georgia 5 minutes off I-985 The Company is wholly owned by Bitzer SE (located in Germany), the Company is a private company and serves as Bitzer SE’s flagship North American subsidiary. On a global basis, Bitzer SE has 3,900 employees at 72 sites in 38 countries, including 20 production facilities.

Other Information:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees are required to follow any job-related instructions and to perform job-related duties requested by management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This Job Description does not imply an employment contract. BITZER US is an at-will employer.

BITZER US is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.