Assistant Manager - Hospitality at Onvo – Wilkes Barre, Pennsylvania

The primary responsibility for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and/or training for career advancement. Ensure guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager/Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates. The Assistant General Manager will function to support a number of areas at the property including: Housekeeping, Engineering/Maintenance, and Front Office.

Essential Functions:

-Approach all encounters with guests and employees in an attentive, friendly, and courteous service-oriented manner

-Ensure efficient operations of the hotel by supervising and supporting Engineering and Housekeeping.

-Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up with the General Manager on empowerment successes.

-Assist the General Manager with the creation of financial reports as required by the corporate office.

-Participate in required M.O.D. coverage as scheduled.

-Ensure that training in service standards are taking place in each department .

-Assists in creating a positive, team-oriented environment that focuses on the guest.

-Be familiar with S.O.P.'s in operations departments.

-Complete required corporate training modules and become certified to train those as required.

-Be in the public areas during peak times to greet guests and offer assistance as needed.

Experience:

• Previous Hotel Experience in front desk/operations
• Previous management experience preferred
• Strong customer service skills
• Ability to problem solve
• Ability to work a flexible schedule