Mental Wellness Program Assistant - Rafiki Coalition at Rafiki Coalition – San Francisco, California

Position Title: Mental Wellness Program Assistant - Rafiki Coalition

Location: San Francisco, CA Category: Administrative and Professional Job Type: Full-time Non-Exempt Posted On: Mon Apr 20 2026 Job Description:

SUMMARY

Under the supervision of the Mental Wellness Program Manager, the Mental Wellness Program Assistant provides essential administrative and operational support to the mental health clinic and related wellness programs. This role is critical to ensure smooth day-to-day clinic operations, accurate documentation, and high-quality client experiences. The Program Assistant works closely with clinical staff, program coordinators, and managers to support service delivery while upholding organizational values, confidentiality, and compliance requirements.

ROLES & RESPONSIBILITIES

Administrative & Clinic Support

• Provide day-to-day administrative support to the mental health clinic, including answering phones, responding to emails, and greeting clients.
• Assist with client intake processes, appointment scheduling, reminders, and follow-up communications.
• Maintain accurate and up-to-date client records, files, and program documentation in accordance with confidentiality and HIPAA requirements.
• Enter and update data in electronic health record (EHR) systems and other databases as required.
• Support clinicians and program staff with preparation of forms, reports, and program materials.

Program & Operational Support

• Assist with coordination of clinic operations, including tracking schedules, room usage, and supply needs.
• Support program activities, workshops, and events by assisting with logistics, materials, and attendance tracking.
• Help monitor program workflows and identify administrative or operational issues that may impact service delivery.
• Assist with collecting required documentation and data for internal reporting, audits, and funder requirements.

Client & Community Support

• Serve as a point of contact for clients seeking information about mental health services and referrals.
• Provide culturally responsive, client-centered support while maintaining professionalism and appropriate boundaries.
• Assist with referrals to internal programs and external community resources as directed by program staff.

Collaboration & Communication

• Work collaboratively with clinicians, coordinators, managers, and other departments to support integrated service delivery.
• Participate in team meetings, trainings, and supervision as required.

Job Requirements:

• Associate's or Bachelor's degree in psychology, social work, public health, human services, or a related field preferred.
• 1-3 years of administrative, clerical, or program support experience in a healthcare, mental health, or community-based setting preferred.
• Strong organizational skills with high attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with electronic health records (EHR) systems is preferred.
• Ability to handle sensitive information with discretion and maintain confidentiality at all times.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Ability to communicate effectively with individuals from diverse backgrounds.
• Familiarity with public health or behavioral health services, including HIV/AIDS-related services, is a plus.

Additional Information:

Reports To: Mental Wellness Clinical Director

Location: San Francisco, CA FLSA Status: Non-Exempt

Pay Rate: $28.00 to $31.00 hourly depending on experience (only applicants with at least 3 years of administrative experience in a health care or mental health setting and excellent Microsoft Office skills will receive the top pay.

Employment Type: Full-Time, 40 hours per week.

This position requires a variable schedule, which may include some evenings and weekends based on program needs and client availability.