Program Dir-Supv, CSS, 37.5 Hrs, Mixed Shifts at UMass Memorial Health – Worcester, Massachusetts

Position Title: Program Dir-Supv, CSS, 37.5 Hrs, Mixed Shifts

Location: Worcester, MA

Time Type: Full time

Remote Type: On-site (100% Onsite)

Job Category: Therapy Services

Job Family: Behavioral Health

Job Type: Regular

Req ID: R26100677-1

Description:

Are you a current UMass Memorial Health caregiver? Apply now through Workday.


Exemption Status:
Exempt

Hiring Range:
$86,964.80 - $156,520.00
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Monday through Friday, On Call - Required

Scheduled Hours:
8:30a-4:30p

Shift:
4 - Mixed Shift, 7.5 Hours (United States of America)

Hours:
37.5

Cost Center:
71000 - 0123 CSS

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Joining UMass Memorial Health – Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals, couples, and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness, homelessness and substance use and recovery.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Manages assigned program(s) provided on site and ensures program processes are consistent with regulations, contractual expectations, agency policies, and best clinical practices. The Program Director manages the efficient functioning of clinical and business processes necessary for quality care delivery.

I. Major Responsibilities:

1. Management of the day-to-day operations of the assigned program(s) consistent with the agency mission, policies, procedures and with applicable laws, regulations, accreditation standards, and other applicable standards.

2. Provide culturally competent leadership to the program.

3. Provides and/or assigns clinical and administrative supervision to staff and evaluates their performance.

4. Foster and maintain relationships with external stakeholders and represent CHL at all local and statewide meetings, coalitions, payers, and other stakeholder events. Develops pathways to and from community providers to support access to care for clients.

5. Manage the program’s case assignment, admissions, transfers, and discharges.

6. Maintain system for chart audits consistent with applicable agency, accreditation, and regulatory standards.

7. Ensure quality of required program documentation

8. Provide training on evidence-based practices and relevant subjects including customer service, systems of care, internal programs, and resources. Maintains compliance with program specific training topics and needs.

9. Establish and maintain relationships with internal programs and departments to promote collaboration and communication throughout the agency.

Standard Management Level Responsibilities:

1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.

2. Develops and recommends the budgets for the programs managed. Manages activities to assure financial goals are met.

3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.

4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation; fosters the effective integration of efforts with system-wide initiatives.

5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors.

6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Bachelors, Masters, or Doctoral degree in a behavioral health field: psychology, social work, mental health counseling, or marriage and family therapy.

2. Some programs may require independent licensure including LMHC, LICSW, LMFT, or Licensed Psychologist.

3. Driving is not a requirement.

Preferred:

1. Licensed Addition and Drug Counselor (LADC) may be preferred.

Experience/Skills:

Required:

1. Minimum of 2 years supervisory experience.

2. Knowledge of community behavioral health operations.

3. Knowledge of clinical treatment and/or crisis management with individuals with severe and persistent mental illness, developmental disabilities, and/or substance use disorder.

4. Effective communication with consumers, staff, peers, and other professionals.

5. Excellent verbal, written, and computer skills.

Preferred:

1. Strong organizational and delegation skills.

2. Ability to identify priority tasks in fast paced environments.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary; position requires work indoors in an office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

About Us:

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or "caregiver" fills an important role for our patients and their families every day. Who is a caregiver? It's not just the person who delivers the care. It's all the people who make it work ... and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.