Bartender at Castle Rock Asset Hospitality Management LLC – Nashville, Tennessee

The Bartender is responsible for crafting and serving beverages to our guests, providing exceptional customer service, and maintaining a clean and organized bar area. The ideal candidate will have a passion for mixology, a strong understanding of drink recipes, and the ability to thrive in a fast-paced environment.

Essential Functions:

• Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and guest preferences.
• Take and accurately process guest orders, utilizing the POS system efficiently.
• Maintain a thorough knowledge of our menu, including drink specials, wine lists, and beer selections, and be able to make recommendations.
• Provide exceptional guest service, ensuring a positive and welcoming experience for all patrons.
• Check identification to ensure guests meet the legal drinking age.
• Monitor guest alcohol consumption and intervene responsibly when necessary.
• Maintain a clean and organized bar area, including stocking liquor, beer, wine, glassware, and bar supplies.
• Prepare garnishes, mixes, and other necessary ingredients for beverage service.
• Operate and maintain bar equipment, such as blenders, shakers, and point-of-sale systems.
• Handle cash and credit card transactions accurately and efficiently.
• Adhere to all company policies, procedures, and safety regulations.
• Collaborate effectively with other team members, including servers and kitchen staff, to ensure smooth and efficient service.
• Handle guest complaints and resolve issues professionally and efficiently.
• Perform opening and closing duties as assigned, including setting up and breaking down the bar.

Other Tasks:

• Assist with inventory management and ordering of bar supplies as needed.
• Participate in staff meetings and training sessions.
• Contribute to creating new and innovative drink recipes.
• Assist with cleaning and maintaining the overall appearance of the establishment.
• Perform other duties as assigned by the Bar Manager or Assistant Manager.

Core Competencies:

• Mixology Skills: Demonstrated ability to prepare a wide range of classic and contemporary cocktails accurately and efficiently. Knowledge of different spirits, wines, beers, and non-alcoholic beverages.
• Customer Service: Excellent interpersonal and communication skills with a genuine desire to provide outstanding service. Ability to build rapport with guests and create a positive atmosphere.
• Communication: Clear and concise verbal communication skills to interact effectively with guests and team members. Active listening skills to understand guest requests.
• Attention to Detail: Ability to follow recipes precisely, pay attention to presentation, and ensure accuracy in order taking and payment processing.
• Time Management & Organization: Ability to manage multiple tasks simultaneously, prioritize effectively in a fast-paced environment, and maintain a clean and organized workspace.
• Problem Solving: Ability to identify and resolve guest issues and operational challenges in a calm and professional manner.
• Teamwork: Ability to work collaboratively with colleagues to achieve common goals and contribute to a positive team environment.
• Responsibility & Integrity: Demonstrates responsible alcohol service practices and handles cash and sensitive information with honesty and integrity.
• Adaptability: Ability to adjust to changing circumstances and handle unexpected situations with composure.
• Product Knowledge: Comprehensive understanding of the bar menu, ingredients, and preparation methods.

Qualifications:

• High school diploma or equivalent
• Minimum one year of experience as a bartender, barback, or similar, or formal bartender training.
• TIPS or ServSafe Alcohol, or other approved certification
• Must be of legal age to serve alcohol according to state and local regulations.
• Ability to stand and walk for extended periods.
• Ability to lift and carry trays, glassware, and bottles (up to 25 lbs).
• Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing: Constantly
• Walking: Frequently
• Sitting: Occasionally
• Lifting: Up to 25 lbs, occasionally
• Carrying: Trays, glassware, bottles, frequently
• Bending/Stooping: Occasionally
• Reaching: Frequently
• Handling/Grasping: Constantly
• Talking/Hearing: Constantly
• Visual Acuity: Must be able to see and read orders, labels, and POS screens.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Fast-paced and often noisy environment.
• Exposure to alcohol, cleaning chemicals, and varying temperatures.
• Frequent interaction with the public.

DEI AND ESG:

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.