West Hollywood General Manager in West Hollywood, California at Remedy Place

GENERAL OVERVIEW:

At Remedy Place, the world’s first social wellness club, we redefine self-care through a luxury hospitality lens,creating spaces where people can feel better, together. From contrast therapy suites designed for connection to IV experiences that seamlessly integrate into modern life, our clubs are pioneering a new category: social self-care. Our mission is simple and powerful; to help people feel better than ever, in environments intentionally designed to elevate both their health and their social lives.

About This role

The General Manager is the leader of the club and the embodiment of the Remedy Place experience. This is a highly visible, hands-on role, leading from the floor and working shoulder to shoulder with the team to deliver exceptional, personalized experiences for every guest and member.

This role is not behind the scenes. The General Manager sets the tone in real time, stepping in wherever needed, navigating challenges with composure and grace, and ensuring every detail reflects the Remedy Place standard.

The General Manager is responsible for the full performance of the business, including member and guest experience, revenue growth, and team engagement. They balance a strong operational mindset with an intuitive understanding of hospitality, holding a high bar for execution while remaining deeply present with both team and guests.

At Remedy Place, leadership is built through presence, consistency, and action. Our General Managers are culture carriers, operators, and experienced curators who create an environment where teams thrive and guests leave better when they arrived.

Club Leadership + Guest Experience

• Serve as the visible leader on the floor during operating hours, setting the tone for hospitality, professionalism, and energy
• Lead by example, working alongside the team to deliver seamless, elevated guest experiences
• Deliver thoughtful, personalized moments that deepen guest connection and elevate the overall experience
• Build meaningful relationships with members and guests to foster loyalty, trust, and long-term engagement
• Step in during peak times or service disruptions to support the team and maintain flow

Team Leadership + Culture

• Build, develop, and retain a high-performing team aligned with Remedy Place values
• Foster a positive culture of accountability, care, and excellence through consistent, real-time feedback, where expectations are clear and performance is supported
• Foster an inclusive, high-trust environment that promotes belonging, accountability, and continuous learning
• Lead daily huddles, team meetings, and ongoing communication rhythms to keep the team aligned and informed

Operations + Execution

• Ensure all operational processes, systems, and standards are followed and continuously improved through consistency, efficiency and attention to detail
• Drive utilization across club services and spaces by identifying daypart gaps, optimizing capacity and creating demand through targeted outreach and programming
• Plan and execute member events, seasonal activations, and club initiatives that deepen engagement, generate revenue and reinforce Remedy Place's position as the destination for social wellness
• Communicate performance, execution, project management, and support requirements during weekly leadership roundtables alongside executive leadership and other Club GMs

Financial Performance + Business Acumen

• Own the club’s P&L including revenue targets, labor costs, and other controllable expenses
• Understand and communicate daily, weekly, and monthly financials goals and results to the team
• Drive membership revenue through direct involvements in conversion, retention and win-back initiatives
• Identify and execute revenue-generating opportunities through programming, events, partnerships, and seasonal initiatives

Accountability + Performance Management

• Set clear expectations for performance, attendance, and professionalism
• Address issues promptly through direct, respectful conversations
• Partner with HR and leadership to manage coaching, documentation, and performance processes
• Ensure consistency and fairness in how standards are upheld across the team

Scheduling, Coverage + Reliability

• Own team scheduling and ensure appropriate staffing levels at all times
• Proactively plan for coverage and respond in real time to gaps or call-outs
• Make confident operational decisions when adjustments are needed to maintain service quality
• Step in when necessary to support continuity of the business

Brand Experience + Standards

• Serve as the ultimate ambassador for the Remedy Place experience, ensuring every touchpoint reflects the brand’s commitment to luxury, wellness, and genuine human connection
• Conduct regular walkthrough with a critical eye, identifying and resolving anything that falls below brand standard before it reaches the guest including environment, presentation, and team appearance
• Own the physical environment of the club including lighting, scent, sound, cleanliness and equipment condition, treating ambiance as an active management responsibility
• Identify gaps between the intended guest experience and the actual one, and work to close them through process changes, training, or environmental adjustments

QUALIFICATIONS + SKILLS

• 6+ years of management experience in high-end hospitality, wellness, or luxury lifestyle environments.
• Strong leadership skills with a passion for mentoring and developing high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to build relationships with guests, team members, and leadership.
• Proven track record of driving membership sales and revenue growth through programming, events, or creative club initiatives in a luxury or wellness setting.
• Highly organized, detail-oriented, and solutions-driven, with strong problem-solving abilities and an analytical mindset with the ability to interpret utilization data, P&L results, and KPIs to identify and action revenue opportunities
• Ability to manage complex operations, ensuring efficiency and adherence to brand standards.
• Tech-savvy, with experience using membership platforms, CRM systems, and digital scheduling tools.
• Flexible schedule—ability to work evenings, weekends, and holidays as needed.
• Ability to thrive in a fast-paced environment, maintaining poise and professionalism at all times.

PHYSICAL DEMANDS + WORK ENVIRONMENT

• Ability to stand and walk for extended periods.
• Comfortable going up and down stairs throughout the club.
• Ability to use a laptop and phone for administrative work.
• Must be able to lift up to 50 lbs as needed.
• Ability to bend, kneel, and squat to assist in guest experiences.
• Ability to read equipment dials and guest booking platform
• Scheduling flexibility including weekend, evenings, holiday availability to support business needs.

WHY JOIN REMEDY PLACE?

• Be part of a passionate team values excellence, wellness, and connection.
• Work in an environment where personal growth and collaboration thrive.
• Competitive salary and discretionary bonus plan.
• Comprehensive Medical, Vision, + Dental insurance for Full-time employees.
• Partial employer contribution to dependent benefits for Full-time employees.
• Employee Assistance Program to support overall mental wellbeing.
• Life Insurance.
• Flexible Spending Options (Health Care + Commuter).
• 401K.
• Employee Referral Bonus Program.
• Employee Club Membership.

If you are a passionate leader with a love for wellness, hospitality, and luxury experiences, we invite you to join our journey in redefining self-care.

COMPENSATION:

Salary Range: $120,000 - $150,000

*This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the company.

Remedy Place is an equal opportunity employer. All applicants will be considered for employment

without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).