Intake Supervisor in Kalispell, Montana at Big Sky IV Care

Position Summary
Big Sky IV Care is seeking a motivated Intake Supervisor to lead our intake operations. In this role, you will oversee the Intake team and ensure patient referrals, insurance verification, and scheduling processes run smoothly and efficiently. You’ll partner closely with clinical and billing teams to support timely, high-quality patient care.

As part of the Big Sky IV Care team, you’ll help bring our shared values to life—Patients First, Always; Local Pride, One Access; Do the Right Thing; Make It Happen; and Own the Result—through strong leadership, accountability, and a commitment to supporting both patients and your team.

Key Responsibilities

• Supervise and support the intake team to ensure accurate and timely processing of patient referrals
• Oversee patient intake workflows, documentation, and record accuracy
• Ensure insurance verification and re-verification processes are completed efficiently
• Partner with billing and clinical teams to support scheduling and readiness for care
• Monitor referral activity and identify opportunities to improve conversion and reduce delays
• Support prior authorization processes and ensure timely follow-up
• Maintain strong relationships with referral sources and internal stakeholders
• Ensure compliance with regulatory, accreditation, and company standards
• Provide coaching, training, and ongoing support to intake staff

Qualifications

• High school diploma or equivalent required
• 2+ years of experience in patient intake, scheduling, or healthcare administration
• Prior leadership or supervisory experience preferred
• Familiarity with insurance verification, prior authorizations, and reimbursement processes
• Strong organizational, problem-solving, and communication skills
• Ability to manage multiple priorities and support a team in a fast-paced environment
• Comfortable working with electronic medical records and standard office software

Work Environment
This is a full-time, onsite position in a clinic-based setting, typically Monday through Friday.

Why Join Us?
At Big Sky IV Care, we are proud to serve our local community with high-quality, patient-centered care. You’ll be part of a collaborative, close-knit team where your leadership makes a direct impact on both the patient experience and team success.

• Competitive benefits package, including medical, dental, vision and company paid life, short & long term disability and any more voluntary benefits available
• Paid Time Off
• Paid Holidays and much more...