IMR Collections Administrator at 150501- Electronic Wave Form Lab Inc – Huntington Beach, California

The Opportunity

H-Wave is looking for a motivated and skilled IMR Collections Administrator to join our operations team. The ideal candidate will be a strong communicator, detail-oriented, and thrive in a collaborative environment. As an H-Wave IMR Collections Administrator, you'll be responsible for negotiating settlements and managing outstanding balances by engaging with adjusters, attorneys, and lien representatives. This role offers the opportunity to build and maintain strong professional relationships while playing a key part in the company's success.

The Company

H-Wave is the very best in drug-free pain relief and rehabilitation! Our team puts patient outcomes above all else, we treat customers and co-workers like family, and we’re passionate and “all-in” for what we get to do every day.

For over 40 years the H-Wave electronic stimulation device has been used to reduce medication usage, manage pain, and speed recovery from surgery or injury. We provide physicians in the worker's compensation, auto insurance, and personal injury markets with a more effective drug-free alternative; which helps their patients live a better life and improves the efficiency and success of physician offices with more satisfied patients.

When you join H-Wave, you become part of a tight-knit team dedicated to helping people live better lives while also supporting physicians in delivering top-tier care.

The Job

• Work with payors (insurance adjusters, claims representatives and attorneys) to develop strong customer relationships.
• Educate payors on the H-Wave unit.
• Maintain up to date knowledge on state labor codes and guidelines applicable to workers compensation and durable medical equipment.
• Follow up on appeal determinations through state portals, adjuster contact or attorney contact.
• Submit appeal authorizations for bill submission.
• Negotiate settlements with payors, including adjusters and/or attorneys.
• Follow up on settlements and confirm payment is received.
• Review incoming mail, including explanation of benefits (EOBs), and other correspondence.

The Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) matching up to 6%
• PTO
• Flexible Spending Account
• Pet Insurance

Requirements

• Must be available to work in the office Monday through Friday
• One or more years of customer service experience in a call center or medical industry
• Excellent writing and verbal communication
• Proficient in Microsoft Office and comfortable with web applications and databases
• Ability to work in a fast-paced environment, meet deadlines, and handle pressure