Mortgage Manager at Kelly Community FCU – Tyler, Texas
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About This Position
We are looking for a Mortgage Manager who doesn’t just manage loans—but leads people, drives results, and owns outcomes.
If you are the kind of leader who loves owning clear outcomes, thrives on accountability, and gets energy from developing people while driving measurable results – this role is for you. If you get mortgage operations and the second market, want to lead a high-performing team, and have the capacity to balance growth, compliance, culture, you will succeed here. If you enjoy managing a team that builds strong internal and external relationships, actively solicit outside business, and serve as a visible ambassador in the community to drive sustainable mortgage growth you will thrive here. This position is ideal for someone who leads with clarity, holds themselves and others accountable to numbers, teams, and believes strong results go hand in hand.
If you thrive in an EOS environment; believe in clarity, accountability, and people first leadership; enjoy building strong teams and measurable success; and want to make a meaningful impact on members, employees and the credit union – you should apply!
The Mortgage Manager responsibilities are to ensure staff Get it, Want It and have the Capacity to Do it while possessing all Credit Union’s Values. Increase Credit Union’s Income by producing a steady pipeline and closing of Secondary Market Loans. Grow In House Loans as well as maintain current member mortgages. Encourage emphasis on products cross sales, salary expense (including OT), mortgage upfront income, errors/mistakes by employees, and other product, services or actions that affect the Credit Union’s bottom line.
Mission of the Mortgage Manager role is to lead, manage, and hold the mortgage team accountable to clear outcomes by building a high-performing, values-driven team that delivers measurable growth, strong compliance, and exceptional member impact. The Mortgage Manager role owns mortgage portfolio and secondary market performance by developing A-players, driving disciplined execution in an EOS environment, and balancing people-first leadership with results-first accountability. Success is defined by profitable growth, operational excellence, and a mortgage team where strong culture and strong numbers go hand in hand.
Outcomes* for Mortgage Manager:
Grow Mortgage Loan Portfolio by $3,819,058 before December 31, 2026.Earn $43,638 in Secondary Market IncomeEarn $166,345 in in house origination and processing income in 2026.Build a mortgage team that achieves measurables- Hire only A players.Terminate any mortgage team employee hired by you that is not meeting their KPIs by their one-year anniversary.Implement a coaching plan for all mortgage team employes to ensure all are meeting their KPIs by your 18-month anniversary.
Outcomes results are a priority to role accountability, reviewed weekly/monthly, and always a part of employee's performance management including the Initial 90 day Appraisal Review, Quarterly Feedback* and Annual Appraisal Review*.
Compensation & Position Classification for Mortgage Manager
Pay Rate: $80,000 USD annual base Salary, Exempt classification paid biweekly, plus monthly incentives!
Monthly Incentive: Varies on production results, and incentives are not capped.
Employee Benefits
Effective on 1st of month following 30 days eligibility of start date
Health, 3 plan options with BC/BS – one plan fully paid for employeeDentalVision Supplemental Accident and Critical Illness InsuranceShort- and Long-term disabilityBasic Life/AD&D and Voluntary Life/AD&DEffective on 1st of month following 90 days eligibility of start date
401K with Employer Match – employee fully vested at day one Paid Leaves**:Vacation, Sick, Bereavement, Jury Duty, Volunteer Eligibility effective immediately at start date: 11 paid Holidays annually ** Not eligible during initial 90 day hiring periodSummary of Education, Experience, and Qualifications for Mortgage Manager
Required Experience Two to Five years of similar or related experience with two years of mortgage lending experience. Supervisory experience preferred.
Education
Required Skills and Qualifications
- Familiarity with mortgage programs.
- Understanding of the foundation of determining credit worthiness.
- Understanding of mortgage law, regulations, and the secondary market.
- Understanding of mortgage loan processing functions including FHA, VA, and conventional lending.
- Knowledge of credit union’s loan policies, products, procedures, processing, and underwriting guidelines.
- Familiarity with title reports, insurance, and appraisals.
- Thorough knowledge of Company mortgage products and applicable policies and standards.
- Knowledge of related computer applications and basic business equipment.
- Proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook). Proficient in Adobe PDF.
Other Skills and Qualifications
- Plus if applicant is bilingual (fluent proficiency Spanish and English)
- Organized, detail-oriented, analytical, and problem solver.Able to meet deadlines and manage projects.Strong leadershipCooperative and willing to assist others.Excellent oral and written communications.Professional appearance and attitude.
- Ability to work in stressful, high-pressure situations.Good typing skills (at least 40 wpm). Good Data Entry (at least 6,500 kph).
Mortgage Manager Hours: Required availability between 8 AM - 6 PM, Monday - Friday, and occasional weekends, before and/or after-hours events, and frequent travel within local county area. Lead weekly required department meetings/trainings beginning at 7:45 AM.
Kelly Community Federal Credit Union Application Process
The following is our typical selection process and timeline. Please keep in mind, this timeline and process may vary from position to position.
Initial Application Screening (within 2 business days of application)Phone Screening (within 2 business days of screening)Profile Assessments*** (within 3 business days of passed phone screening)1st Interview (Approximately 3-5 business days or dependent on number of applicants; please refer to job posting for any scheduled dates)Follow-up interviews*** (within 2 business days. Dependent on position and number of applicants; not required in all processes)***Varies by position’s skills requirements
Typical time to hire if the candidate passes all processes: 21 days to hire
Company Highlights
Kelly Community Federal Credit Union is ranked as one of the top-rated, financially sound financial institutions in the United States. Located in Tyler, Texas, serving Smith County communities, our organization has consistently grown year after year. At over $170 million in assets, Kelly Community is a full-service banking institution offering a large suite of financial products and services. Our focus is on fulfilling our Mission Statement: We care for members like family! while living out our Values – Big Heart, Team Player, & Excellence. Not only do our members love us, but our employees do, too! Kelly Community offers a competitive and comprehensive salary and benefits package and is consistently rated among our employees as a great place to work through annual evaluations. We can’t wait for you to join us!