Adult Day & Transportation Director at The Hospital Authority of Miller County – Colquitt, Georgia

JOB SUMMARY:

Adult Day Program Duties: Supervises and coordinates activities of the program staff. Prepares work schedules and expedites work flow. Responsible for the development and implementation of policies and procedures. Keep the physician(s) informed of both progress and potential problems. Responsible for the direction and evaluation of patient care delivery and quality outcomes. Responsible for regulatory compliance. Monitors billing, collections, insurance payments, accounts payable. The Director works in a community care setting, interacting regularly with clients, families, and staff. The role requires a compassionate approach and a commitment to enhancing the quality of life for participants.
This job description provides a comprehensive overview of the expectations and responsibilities associated with the role of Director of an Adult Day Program, ensuring that the needs of clients are met with dignity and

Transportation Program Duties: Transport Director will supervise staff to facilitate emergency and non-emergency transfers for patients entering and within the HAMC system. They will play a lead role in the establishment and maintenance NET service, including regulatory, billing, compliance, securing and training of transport staff. The supervisor will be expected to achieve operating results through strategic thinking, building relationships, develop people and motivating teams while ensuring cost effectiveness, quality, customer directed care and services to the patients and customers of Miller County Hospital. The supervisor will develop an effective plan for delivery of care within the assigned area of responsibility and will facilitate healthcare expansion. Responds to patient and family concerns or complaints with sensitivity and compassion and in a timely fashion. Conducts monthly meetings with the transport staff to address equipment, scheduling, goals and objectives and any staff concerns. Promotes level of professionalism in the department. Promotes empowerment of the staff by utilizing collaborative approaches and encouraging new ideas. Creates and maintains a supportive working environment for all staff. Educates staff in new and existing department procedures and systems. Participates as a member of healthcare with various interdisciplinary committees to improve patient care and meet patient needs.

GENERAL REQUIREMENTS:

· Performs all job responsibilities in alignment with the mission and vision of the organization.

· Performs other duties as required and completes all job functions as per departmental policies and procedures.

· Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).

· Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.

· Wears protective clothing and equipment as appropriate.

GENERAL SKILLS:

· Ability to communicate in English, both verbally and in writing.

· Additional languages preferred.

· Strong written and verbal skills.

· Basic Computer Skills

WORKING CONDITIONS:

· General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.

· May be exposed to high noise levels and bright lights.

· May be exposed to limited hazardous substances or body fluids, or infectious organisms.

· May be required to change from one task to another or different nature without loss of efficiency or composure.

· Periods of high stress and fluctuating workloads may occur.

· May be scheduled as needed including overtime.

PHYSICAL REQUIRMENTS & DEMANDS:

· Have near normal hearing: Hear alarms/telephone/normal speaking voice.

· Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors.

· Have good manual dexterity.

· Have good eye-hand foot coordination.

· Ability to perform repetitive tasks/motion.

· Continuously within shift (67-100%): Standing, Walking.

· Frequently within shift (34-66%): Bending/Stooping, Pushing/Pulling, Lift/carry up to 20lbs, Lift/carry greater than 20 lbs. with assistance.

· Occasionally within shift (1-33%): Sitting, Climbing, Twist at waist, Lift/Carry greater than 50 lbs. with assistance, Reaching above shoulder.

MISSION STATEMENT:

QUALITY HEALTHCARE: In our continuing effort to enhance the quality of life for the communities we serve, the Hospital Authority of Miller County is committed to the delivery of superior, safe, cost-effective healthcare through the provisions of education prevention, diagnosis and treatment.

JOB SPECIFIC COMPETENCIES:

· Responsible for assisting in interviewing, hiring and termination of staff.

· Assists with providing leadership and direction in accordance with organizational goals and objectives.

· Assists with providing professional growth and development of patient care staff through identification of needs, sponsoring training programs, encouraging education (formal and continuing) efforts and evaluation of same.

· Assists with the completion of regular performance evaluations for each staff member; conducts evaluations for new staff prior to completion of probationary period.

· Assists with counseling employees, developing staff and, as appropriate, utilizes the disciplinary process.

· Assists with the monitoring of patients scheduling, referrals for HMOs.

· Assists with responsibility of safety and comfort of patients, and the health and safety of staff.

· Collaborates with ancillary support services to provide a safe, clean and secure environment for patients, staff and visitors.

· Responsible for resolving patient complaints.

· Ability to coordinate and direct the patient accounting function in order to consistently produce accurate bills which are paid in a timely manner.

· Monitors activities continually with collection agencies, insurance companies, patients and physicians; recommends corrective action as appropriate.

· Develops justifies and maintains a fiscal plan (budget) for the office/clinic. Monitors patient revenues, expenses and operating expenses (salaries and capital expense items) and provides appropriate reports to the Administrator/Physician.

· Maintains a current awareness of third-party reimbursement regulations.

· Monitors utilization of equipment and supplies; orders supplies as needed.

· Effectively maintains all required records and demonstrates good organizational skills.

· Plans and conducts staff meetings.

· Works with the medical staff to coordinate medical and nursing management of patient care.

· Participates in performance improvement, including utilization and promotion of familiarization with performance improvement standards and programs.

· Assumes the role of patient advocate respecting guidelines found in the Patient Bill of Rights.

· Assumes responsibility for own personal continuing education and developmental needs; attend meetings, workshops to enrich personal knowledge, growth and management skills.

· Serves as research to others.

· Demonstrates the ability to be flexible, organized and function under stressful situations.

· Works to coordinate scheduling of ambulance and non-emergent transportation for our patients/residents.

· Works to improve care delivery, outcomes, and patient throughput, and to ensure patient safety in area(s) of responsibility through quality assurance and performance improvement activities.

· Works with leadership team to improve care delivery, outcomes, and patient throughput, and to ensure patient safety across the organization.

· Responsible for managing, directing, and supervising staff in area of responsibility.

· Responsible for recruiting, training and retaining staff as well as for staff development.

· Develops or participates in development of policies and procedures that will guide care delivery and ensure culture of patient and family centered care.

· Implements and promotes the use of technology as an effective tool to improve operations and communications.

· Reviews policies as needed to ensure accuracy and applicability.

· Monitors for high quality and compassionate care through chart review, professional discussion, and patient rounding. Addresses areas of improvement immediately and recognizes high performing team members.

· Ensures adequate coverage for NET team to meet expected staffing metrics and achieve the standard of care expected.

PROFESSIONAL REQUIREMENTS:

· Follows Code of Conduct policy.

· Adheres to dress code; appearance is neat and clean.

· Completes annual educational requirements.

· Maintains regulatory requirements.

· Maintains patient confidentiality at all times.

· Reports to work on time and as scheduled; completes work within designated time.

· Wears identification when on duty; uses computerized time clock system correctly.

· Completes in-services and returns in a timely fashion.

· Attends annual review and/or skills fair and department in-services, as scheduled.

· Attempts to end conversations and other interactions in a positive manner; leaves others with a good impression of the Hospital Authority of Miller County and its employees.

· Complies with all organizational policies regarding ethical business practices.

· Communicates the mission statement of the organization.

GUEST RELATIONS STANDARDS:

(All guest relation violations are subject to disciplinary action up to and including termination):

· Always treat others in a friendly, helpful manner.

· Refers co-workers to proper sources when unable to provide an answer.

· Interacts with others in a professional and friendly manner.

· Takes interest in others and always gives full cooperation to fellow workers.

· Always maintains an open line of communication with other departments.

· Thoroughly familiar with the hospital and the services it offers.

OTHER:

· Responsibility to Report: It is the responsibility of every employee of HAMC to comply with federal, state and local laws and regulations, as well as, HAMC Policies and Procedures. Every employee is help accountable to participate in, comply with and report concerns to his or her supervisor or the Compliance Officer if illegal or unethical behavior is suspected.

· As an employee of HAMC, you have been granted user access to applicable ePHI systems based on your position. This user or role-based access is intended to give you the minimum necessary access to perform your job function(s) only and should be used only as applicable.

OTHER DUITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EDUCATION, CREDENTIALS & EXPERIENCE REQUIREMENTS:· Bachelor’s Degree in Nursing preferred or Bachelor’s Degree in Business preferred· Ability to work with physicians in a collaborative manner.· Knowledge of Medicare, Medicaid, third party payors.

• At least 3 years of managerial experience in a healthcare or social services setting, preferably with experience in adult day care or similar programs.
• Strong leadership, communication, and organizational skills. Ability to work with diverse populations and manage multiple tasks effectively.