Dispatcher - Premier Indoor Comfort North Carolina at Patriot Service – Chattanooga, Tennessee
About This Position
Are you interested in working with a great team where you will be appreciated? Patriot Service is a fast-growing company driven by integrity and quality workmanship. We are looking to hire quality individuals who are eager to learn and improve their skills.
You are the best and you want to join a team that appreciates you, where you can create your own opportunities. At Patriot Service our employees are treated as valuable, serious HVAC professionals.
We are looking for someone interested in a long-term opportunity to advance with a growing company. If you are interested, please APPLY now.
Summary:
The Dispatcher is responsible for taking incoming calls and help schedule services based on customer needs and according to urgency.
Our Rewards:
401(k) with fully vested company match
Medical, Dental, and Vision insurance
Health Savings and Flexible Spending accounts
Variety of ancillary benefits
Paid time off
Professional development
Employee discounts
Essential Job Duties:
Schedules and dispatches technicians or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
Operates and manages a multi-line telephone system, prioritizing and organizing calls according to urgency
Relays information to and from customers, technicians, management, or other interested parties
Manages work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, and other information
Updates customers throughout the day on the technician’s progress
Ensures a quality customer experience by relaying detailed and accurate information to the technicians in the field
Maintain and update call logs, call records and other important documentation.
Other Duties:
Performs other duties as requested
Knowledge, Skills, & Abilities:
Proactive, organized, detail-orientated self-starter
Ability to clearly and effectively communicate ideas related to policies and procedures and provide guidance to management and employees verbally and in writing
Ability to maintain confidentiality
Ability to manage time effectively and efficiently
Ability to multi-task with minimal supervision
Regular and reliable attendance
Minimum Qualifications:
High School Diploma or equivalent
2 years of dispatching experience
Experience with the following software applications: QuickBooks Desktop, ServiceTitan, or Google Suite
Possess a valid driver’s license
Eligible to work in the U.S. without sponsorship
Preferred Qualifications (not required):
(none)
Physical Demands:
Ability to operate computer, phone and other office equipment as needed
Ability to work effectively using a personal computer for long periods of time
Ability to sit/stand at workstation for extended periods of time
Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
Ability to perform the essential functions of the position with or without reasonable accommodation
Patriot Service is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.