Practice Administrator - CHI Chenal Family Practice at EngageMED, Inc. – Little Rock, Arkansas

Position: Practice Administrator

Department: Clinical

FLSA Status: Exempt

JOB DESCRIPTION

JOB SUMMARY: (Safety-Sensitive Position)

The Practice Manager Administrator is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. May support 11+ providers at any given time.

Supervisory Responsibilities:

· Teamwork Orientation: work cooperatively & collaboratively with others toward the accomplishment of shared goals.

· Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers.

· Achieves Results: reflect a drive to achieve and outperform. Continually look for improvements. Accept responsibility for actions and results.

· Learning and Growth: has a commitment to continuous professional and organizational learning.

· Communication: practice attentive and active listening and can restate opinions of others; communicate messages in a way that has the desired effect.

Safety Sensitive Role:

· Yes

Duties/Responsibilities:

· Manage clinic staff on day-to-day operations.

· Coordinate clinic operations and activities to ensure efficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.

· Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.

· Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.

· Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.

· Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.

· Work with Regional Director to develop and implement performance goals and objectives.

· Assist Regional Director with implementation and development of long-range plans.

· Monitor payroll system to control time management.

· Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.

· Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.

· Ensures and monitors HIPAA compliance and patient confidentiality

· Act as the liaison between the practice and Central Billing Office.

· Perform other duties as assigned.

Required Skills/Abilities:

· Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.

· Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

· Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

· Computer Skills: Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.

· Working knowledge of the concepts, practices, policies, procedures, standards, systems and tools applicable to health care administration.

· Ability to supervise staff, monitor and prioritize work flow, and provide effective training and guidance.

· Proficient computer skills, including but not limited to Microsoft Office suite applications such as Word and Excel.

· Demonstrate business and analytic/financial skills.

· Effective verbal and written communication and organizational skills

· Ability to shape communications to the needs of the audience.

· Knowledge of clinical policies and procedures, standards and regulations, ability to analyze problems and make decisions in line with Joint Commission standards, state and federal regulations and Centers for Disease control and Prevention (CDC) guidelines

· Knowledge of the essential administrative functions of a medical clinic to include administrative, clinical and financial aspects and CPT and ICD coding

· Demonstrated ability to evaluate, improve, document and implement processes for efficient and highly service-oriented practice operations

· Demonstrated ability in leadership and ability to exercise sound independent judgment in appraising situations and making decisions

· Demonstrated ability to communicate and develop a team environment focused on continuous improvement

· Demonstrated ability to work in a fast-paced environment under stressful situations

Education and Experience:

a. Education / Accreditation / Licensure (required & preferred):

· Bachelor’s Degree in healthcare, business, or similar field required

b. Experience (preferred):

· 3 - 7+ years practice management or practice administrator experience required.

· 5 -7+ years supervisory-level experience required.

Physical Requirements:

· Prolonged periods of standing, reaching, and bending

· Working from a computer screen and typing the majority time

· Must be able to lift up to 50 pounds at times

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Disclaimers:

· This job description reflects EngageMED’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

· Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodations or other reasons.