Branch Manager at Interfaith Federal Credit Union – Montclair, California

Summary: Lead day-to-day operations of a retail branch, ensure member service excellence, meet business and lending goals, manage staff, maintain compliance and risk controls, and support community/member growth initiatives.
Key Responsibilities:

• Oversee branch operations: teller functions, account openings/closings, cash management, vault balancing, and security procedures.
• Deliver exceptional member service and resolve escalated member issues.
• Lead, coach and develop branch staff; recruit, train, schedule, and evaluate performance.
• Drive sales goals for deposits, loans, referrals, and cross-selling products; develop local business and community relationships.
• Monitor branch financial performance, budgets, and metrics (sales, delinquencies, expense control).
• Ensure compliance with federal/state regulations, credit union policies, BSA/AML, and exam readiness.
• Manage risk controls, audits, and corrective action plans.
• Prepare reports for Regional/Operations management; implement corporate initiatives at the branch level.
• Represent the credit union at community events and outreach activities.
• Drive community events to get maximum exposure to our brand.

Qualifications:

• 3–5+ years retail branch experience in banking or credit union; 1–3 years supervisory/managerial experience.
• Proven track record meeting sales and service targets; familiarity with consumer lending and deposit products.
• Solid knowledge of compliance (Reg CC, Reg E, BSA/AML), procedures, and internal controls.
• Strong leadership, communication, conflict resolution, and customer-service skills.
• Ability to analyze branch performance metrics and develop action plans.
• Proficiency with core banking (Episys) systems, Office 365; willingness to learn credit union-specific platforms.
• Bachelor’s degree preferred but not required; equivalent experience accepted.

Benefits (typical, customizable by employer):

• Health/dental/vision, retirement plan 401k with employer match, paid time off, paid holidays, training, work life balance.